Sales Office Manager - Full Time

About the role

The Sales Office Manager provides essential administrative and operational support to the Sales organization while assisting with basic sales reporting and analytical activities. This role ensures the Sales office runs efficiently, supports Sales leadership with organization and documentation, and contributes to informed decision‑making through accurate reporting and data coordination. The Sales Office Administrator fosters teamwork, delivers excellent internal and external guest service, anticipates the needs of Sales leaders and clients, and helps exceed expectations while building brand loyalty by living the JW Marriott Core Values.

Responsibilities

• Sales Office Administration (Primary Focus)
  • Serve as the primary administrative support for the Sales department
  • Manage high‑volume phone and email communications; accept, screen, and direct inquiries
  • Draft, format, and distribute correspondence, contracts, presentations, signage, and departmental materials
  • Maintain organized files, records, databases, and documentation (electronic and physical)
  • Assist Sales Managers and leadership with calendars, meetings, agendas, and department scheduling
  • Coordinate meeting logistics, including room setup, materials, and follow‑up
  • Order, stock, and distribute office supplies; operate standard office equipment
  • Support preparation of contracts, proposals, reports, and presentations
  • Maintain confidentiality of sensitive sales, client, and financial information
• Sales Reporting & Analytics Support (Secondary Focus)
  • Assist with the preparation and distribution of daily, weekly, and monthly sales reports
  • Compile, validate, and update sales data from CRM and internal systems
  • Track sales activity, pipeline status, bookings, and basic performance metrics
  • Identify and flag trends, variances, or data discrepancies for Sales leadership
  • Maintain simple dashboards or spreadsheets used for sales tracking and reporting
  • Support Sales Managers with pipeline summaries, territory tracking, and quota monitoring
  • Assist Finance and Sales leadership with data requests related to forecasting and revenue tracking
• Cross‑Functional Support
  • Coordinate with Marketing to support promotions, collateral, and sales initiatives
  • Work with Operations to ensure client needs and group requirements are communicated accurately
  • Liaise with Finance to support reporting, documentation, and revenue‑related data needs
  • Act as a central coordination point to ensure smooth communication across departments

Qualifications

• Education: Bachelor’s degree in Business, Administration, Finance, or a related field preferred
• Experience: 2–4 years of experience in sales administration, office administration, or sales support; exposure to sales reporting or data analysis preferred
• Skills:
  • Strong organizational, administrative, and multitasking skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook/Email)
  • Comfortable working with data, reports, and spreadsheets
  • Familiarity with CRM systems (Salesforce or similar) preferred
  • Ability to interpret basic sales data and summarize findings
  • Excellent written and verbal communication skills
  • Customer‑service oriented; flexible and team‑focused
  • Ability to prioritize and plan in a fast‑paced environment
  • High attention to detail, accuracy, and confidentiality
• Preferred: Experience in hospitality, retail, or multi‑unit business environments; knowledge of forecasting models and revenue optimization

Essential Job Functions

• Work is performed in an office environment and in other locations throughout the property
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
• The noise level in the work environment is usually moderate; on the casino floor the noise level increases to loud
• Ability to speak, read, write and understand English
• Ability to read, analyze and interpret documents; write reports, customer correspondence and notices to departments
• Ability to effectively handle meetings, communicate one on one to staff and present to large groups
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to apply common sense understanding to carry out instructions and give direction in written, oral or diagram form
• Ability to deal with and resolve problems involving multiple variables
• Requires prolonged standing, mobility, bending, reaching and lifting up to 25 pounds
• Requires eye/hand coordination and the ability to use standard office equipment
• Requires the ability to distinguish letters, numbers and symbols
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions