Sales Manager- Manhattan

Job Responsibilities

The Sales Manager (SM) is responsible for maximizing retail sales and service results within assigned locations. The SM drives business through effective account partnership, team leadership, training, relationship building, and consistent execution. The role focuses on achieving sales goals, implementing brand standards, and ensuring outstanding customer experiences.

• Achieve retail sales goals (product & services) by assigned account, identifying strengths and weaknesses.
• Continuously monitor and analyze retail performance data within the assigned market to formulate action plans to address performance gaps and capitalize on opportunities.
• Effectively plan and execute new product launches and company programs, focusing on retail results.
• Utilize various and comprehensive training programs, covering sales techniques, service excellence, and client engagement.

Team Management and Development

This role may involve direct or indirect supervisory responsibilities depending on assignment and organizational structure. Build, lead, and develop high-performing teams across multiple locations and scopes. Provide ongoing coaching, training, and performance management to support team members’ growth, success, and overall well-being, while inspiring local teams to achieve excellence and embody Benefit values. Promote accountability, performance culture, and continuous learning within teams. Foster a positive work environment that promotes collaboration, innovation, and employee engagement while encouraging diversity and inclusivity within the team.

Retail Partnership and Development

Foster a collaborative and results-oriented environment, providing guidance and support to achieve business targets and elevate brand performance. Act as the primary point of contact for all assigned retail partners, building trust through responsiveness, reliability, and a deep understanding of individual needs. Maintain a proactive dialogue with local retail partner leadership (regional, district, and store leaders), anticipating opportunities and addressing issues before they escalate. Negotiate with retail partners, ensuring optimal commercial conditions while preserving brand equity. Secure best locations and visibility for Benefit and identify key image drivers to strengthen brand presence.

Profile Client Experience and Brand Representation

Ensure that the highest level of client experience is consistently provided across all locations, creating a memorable and personalized experience for every client. Cultivate a positive and engaging environment for clients, store personnel, and employees. Develop and maintain strong relationships with key clients and stakeholders to enhance brand loyalty and reputation within the assigned market.

Business Development

Act as a key business driver in developing and implementing local strategies aligned with overarching business objectives. Leverage strategic thinking and business analysis to propose innovative ideas and insights aimed at enhancing market performance. Analyze business trends and competitor activities within the assigned area to identify opportunities for growth and improvement.

Operational Excellence

Oversee retail operations, including inventory management, visual merchandising, and promotional programming to maximize efficiency and profitability within the assigned market. Administer and track all budgets within the assigned market. Monitor and control expenses (T&E, freelance) within the set budget. Ensure compliance with Internal Control policies and Audit readiness.

Working Conditions & Physical Demands

Ability to test and apply products to skin. Physical capability for tasks that may involve lifting (up to 50 lbs.). Continuous standing/walking for a minimum of 8 hours. Continuous bending of neck, arms, torso, and legs for a minimum of 8 hours. Work in a fragrance-filled environment. Physical contact with clients/customers. Able to use a computer for prolonged periods (6-8 hours/day). Travel requirement (up to 80%). Typical schedule requires 80% in-store presence. Interactions Direct Reports (vary by market assignments): Boutique Proprietors (BPs) Sales & Services Leads (SSLs) Brow & Beauty Experts (BBEs)

Requirements

• A minimum of 2 years' experience in beauty sales or a related field.
• Proven track record of achieving sales and service goals.
• Must have proof of insurance, a current and valid driver’s license, and a reliable means of transportation.
• Cosmetology or Aesthetician license preferred.
• If not currently licensed, company-sponsored training may be provided.
• Must be authorized to work in the U.S. and successfully complete the E-Verify process.
• Must be able to work nights, weekends, and some holidays, as needed to meet the requirements of the business.
• Able to work within the assigned geography, by air if necessary, for up to 4 days per week.

Skills & Abilities

• Leadership: Team Management, People Development, Caring Leadership, Influence
• Business Acumen: Retail Strategy, Sales Management, Financial Management, Business Development, Entrepreneurial Spirit, Forward Thinking, Global Perspective, Industry Trend Analysis
• Client Focus: Client Obsessed
• Operational Skills: Operational Excellence, Inventory Management, Retail Management, Time Management
• Interpersonal & Communication: Adaptability, Networking, Negotiation, Impact Driven, Strong Written and Verbal Communication Skills with Internal and External Clients, Ability to Work Independently
• Analytical: Ability To Track and Monitor a Large Amount of Retail Data, Industry Trend Analysis, Data Analysis and Interpretation, Data Reporting through Dashboards and Reports
• Technical: Advanced Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Booxi, PowerBI, Learning Management Systems, or Similar