Sales Manager - Joybird (West Hollywood)

About the role

A pivotal leader responsible for driving sales growth and fostering a high-performing sales team. The role involves executing personal and store sales initiatives to achieve revenue targets, while consistently upholding the company’s ethos of prioritizing people, optimizing processes, delivering exceptional products, and reinforcing the brand’s core values. This position plays a crucial role in elevating the store's sales performance and contributing to the overall company success and is held to the highest standards of ethics, integrity, and professionalism.

This role is responsible for the performance of the retail showroom—targets currently ranging from $5 - $8M annually. This position reports to the Store Manager of the assigned location with indirect influence over the sales team.

Responsibilities

• Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
• Champion and role model the selling process by overseeing interactions on the sales floor and evaluating team performance.
• Ensure staff deliver exceptional customer service, building long-term relationships that enhance customer loyalty and satisfaction.
• Build a motivated and cohesive team by recognizing achievements, addressing concerns, and promoting a culture that aligns with company values.
• Recruit, train, and mentor staff to ensure they meet sales targets while fostering a positive work environment.
• Champion the delivery of a branded customer experience, ensuring store layout, product presentation, and employee interactions align with brand guidelines.
• Develop comprehensive expertise in the full Joybird product catalog to deliver personalized styling guidance and tailored product recommendations.
• Assist Store Leader with scheduling and payroll to effectively meet the needs of the business and company expectations.
• Resolve customer concerns and other issues that may interfere with efficient sales operations.
• Support planning and executing sales promotions and events.
• Ensure proper execution of all existing and new systems and administrative procedures.
• Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.
• Responsible for opening and closing the store in accordance with company procedures.
• Ensure cash handling reconciliation and adherence to all company cash management policies, as applicable.

Requirements

• Bachelor’s Degree or 5 years of industry experience with 1-3 years in a business unit with retail management emphasis, or equivalent.
• Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
• Ability to work the schedule and hours dictated by the business needs, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience managing in a retail environment with a strong focus on sales.
• Strong business acumen.
• Advanced interpersonal skills, communication skills, and experience in building effective relationships.

Physical Demands

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing, and listening.
• Often required to sit, walk, bend, and stoop.
• Subject to inside environmental conditions.
• Ability to pass background and drug screen.

Pay

Base Compensation Range: $58,500 - $88,450

Benefits

• Medical, Vision, Dental, and Basic Life Insurance.
• 401k retirement plan with company match of up to 6%.
• Paid time off including 9-11 paid holidays each year.
• Two weeks’ prorated vacation as a new hire.
• Personal time (non-exempt only) or state-mandated sick time.

Schedule

Weekly Hours: 40