Joybird Design Sales Associate *NEW STORE OPENING IN PASADENA*

Job Summary

This position is responsible for driving sales in Joybird’s showrooms. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience.

Job Description

• Responsible for opening and closing the store and performing other duties in the absence of management.
  • Assigned and are responsible for opening and closing the store with store keys and alarm code
  • Responsible for daily sales reporting to the retail leadership
• Oversee the sales floor in periods of high volume, provide support to the sales team and supervise to ensure that the store is meeting financial goals and that associates are providing excellent service to our guests.
• Effectively perform the Lead Sales Associate role, serving as a role model to our sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
• Maintain the showrooms design and visual standards using merchandising guidelines.
• Maximize sales by growing and maintaining a strong client base by building your own personal clientele book and driving store sales through client follow-up, phone calls, and personalized outreach.
• Aid our leadership team to create programs and initiatives to make our customers' experiences even better.
• Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
• Listen and acknowledge customer feedback and complaints, empathize, and present the best possible solution.

Minimum Requirements

• 2+ years retail sales experience with shift supervision experience preferred
• Strong interpersonal and customer service skills required
• No travel required
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays

Preferred Requirements

• Passion for driving the customer service experience
• As a Key Holder you exhibit an aptitude for managerial responsibilities
• Knowledge of furniture industry a plus
• Ability to work well both independently and in a collaborative or team setting
• Proficiency in Mac operating systems and Microsoft office
• Strong leadership and communication skills both written and verbal

Supervisory Responsibilities

No direct reports but is responsible for managing situations when the SL and ASL are not available. This role may serve as a mentor for Part Time Designers.

Physical Demands/Work Environment

Able to routinely move objects weighing over 50 pounds and to understand safety requirements

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

Scope & Impact

This role supports retail store financial performance. Locations currently have annual targets between $5-8M in annual sales.

Compensation

• Base Compensation Range: $18 per hour
• Commission & Bonus: Earn more with UNCAPPED commission on written sales – 2% on all sales. Monthly bonus opportunity of $500 based on your ability to meet specific individual sales goals

Benefits

• Medical, Vision, Dental and Basic Life Insurance, available
• 401k retirement plan with company match of up to 6%
• Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time

Driver Management Program

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

Equal Opportunity Employer

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.