Joybird Design Sales Associates *NEW STORE COMING TO FAIRFAX*

About the Role

This position is responsible for driving sales in Joybird’s showrooms. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience and supports retail store financial performance with annual targets between $5-8M in sales.

Responsibilities

• Open and close the store, including handling store keys and alarm code, and perform other duties in the absence of management.
• Complete daily sales reporting to retail leadership.
• Oversee the sales floor during high-volume periods, provide support to the sales team, and ensure the store meets financial goals while associates deliver excellent customer service.
• Serve as a Lead Sales Associate, acting as a role model in sales generation and customer service by delivering an exceptional customer experience.
• Maintain showroom design and visual standards using merchandising guidelines.
• Maximize sales by growing and maintaining a strong client base through personal clientele book development, client follow-up, phone calls, and personalized outreach.
• Assist leadership in creating programs and initiatives to enhance customer experiences.
• Share customer needs and feedback with product, marketing, and technology teams.
• Listen to and acknowledge customer feedback and complaints, empathize, and present solutions.
• Mentor Part Time Designers and manage situations when the Store Leader (SL) and Assistant Store Leader (ASL) are unavailable.
• Routinely move objects weighing over 50 pounds while adhering to safety requirements.

Requirements

• 2+ years of retail sales experience; shift supervision experience preferred.
• Strong interpersonal and customer service skills.
• Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• No travel required.

Preferred Qualifications

• Passion for driving the customer service experience.
• Aptitude for managerial responsibilities as a Key Holder.
• Knowledge of the furniture industry.
• Ability to work well both independently and collaboratively.
• Proficiency in Mac operating systems and Microsoft Office.
• Strong leadership and communication skills (written and verbal).

Pay

• Base Compensation Range: $18 - $22 per hour.
• Commission & Bonus: Uncapped commission of 2% on all sales, plus a monthly bonus opportunity of $500 based on individual sales goals.

Individual pay is based on geographic location, personal performance, and relevant qualifications, experience, skills, and education.

Schedule

• 40 hours per week.

Benefits

• Medical, vision, dental, and basic life insurance.
• 401k retirement plan with company match of up to 6%.
• Paid time off: 9-11 paid holidays per year, two weeks’ prorated vacation as a new hire, and either personal time (non-exempt only) or state-mandated sick time.