Sales Manager - Audio Visual, Event Technology

Sales Manager

Pinnacle Live is a premium, in-house AV partner that elevates live event expectations for people and venues demanding better. As a Collaborative Crusader, we empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The Sales Manager will drive sales efforts for their assigned venue, acting as front-line sales for the venue sales team. This role involves generating SOWs and contracts, utilizing the company's proprietary sales process, and providing necessary resources to hotel leads.

Essential Functions

• Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
• Generate and revise scope of work, quotes, proposals, and contracts based on venue leads' needs for AV products and services.
• Utilize the company's proprietary sales process, including prequalification of leads, quote generation, contract confirmations, pricing, service negotiations, follow-up, and more.
• Build a deep knowledge of Pinnacle Live's products and offerings, displaying a passion for learning and understanding new technologies.
• Provide hotel leads with necessary resources such as layouts, renderings, and visuals, and product suggestions.
• Enter all pertinent client information into Pinnacle Live's CRM platform and develop an individual sales strategy that includes funnel and sales activity reporting.
• Communicate and collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
• Represent Pinnacle Live and hotel venue during site visits, planning meetings, pre-convention, and debrief meetings.
• Deliver "Gold Standard" customer experiences throughout the sales process, event execution, and post-event follow-up.
• Manage accurate and timely billing of events and clients.
• Perform other duties as assigned.

Education & Experience

• Bachelor’s degree in business or related field or equivalent experience.
• Minimum of two (2) years of experience in a customer service-facing role; prior sales experience in the hospitality industry preferred.
• Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and progress.
• Production and Staging experience are preferred.
• Rigging, Electrical, and Exhibit experience are preferred.

Required Skills & Knowledge

• Highly skilled communicator; exceptional interpersonal and relationship-building skills.
• Exceptional problem solver with a mindset to remove obstacles for clients through strong organizational skills.
• Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients.
• Strong time management skills with the ability to work on multiple projects at a time effectively.
• Strong business communication, presentation, and writing skills with a heavy focus on managing multiple communication platforms effectively.
• Exceptional relationship builder, both internally and externally.

Benefits

• Performance-based incentive plans on top of base salary.
• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances: health, vision, dental, and more.

About the Role

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer. We are committed to welcoming, valuing, and supporting every person and their unique contributions. We actively work to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We strive to create an environment where we actively embrace all forms of diversity.