Sales Manager

About the role

The Sales Manager at URGENT FITNESS is responsible for driving personal training sales, supporting membership sales, conducting fitness consultations and evaluations, coordinating with personal trainers, and overseeing daily club operations.

Responsibilities

• Conduct fitness consultations and evaluations with members and prospects
• Discuss member goals, health and fitness history, motivation, obstacles, and training needs
• Recommend appropriate personal training options based on member goals and club offerings
• Present personal training packages clearly and confidently
• Overcome objections and close personal training sales professionally
• Follow up with consultation no-shows, undecided prospects, past PT leads, and current members
• Maintain a professional, ethical, and member-focused sales process
• Coordinate with personal trainers on new client handoffs
• Help ensure new PT clients are scheduled quickly and correctly
• Communicate client goals, needs, and expectations to the assigned trainer
• Follow up on client onboarding, attendance, and satisfaction
• Help identify clients who may need additional support, rescheduling, or service recovery
• Communicate trainer availability, scheduling issues, client concerns, and sales opportunities to management
• Help protect the personal training client experience from sale through ongoing service
• Oversee general club operations during assigned shifts
• Help ensure the facility is clean, organized, and member-ready
• Monitor the front desk, fitness floor, bathrooms, locker rooms, and common areas
• Support, direct, and hold staff accountable during the shift
• Address basic member questions, concerns, and service issues professionally
• Escalate serious issues to the appropriate manager or leadership team
• Communicate shift updates, facility issues, member concerns, trainer needs, and staffing concerns to other managers
• Cover appointments, staffing, sales priorities, PT client needs, and operational issues
• Help maintain a professional, clean, safe, and high-energy club environment

Qualifications

• Prior sales experience required
• Prior personal training sales, fitness sales, membership sales, or commission-based sales experience strongly preferred
• Experience conducting fitness consultations, evaluations, or needs-based sales conversations preferred
• Prior sales management, team lead, shift lead, or management experience preferred
• Current CPR/AED certification required, or ability to obtain certification by start of employment
• Maintaining CPR/AED also required for duration of employment
• Strong phone and in-person communication skills
• Comfortable making outbound calls, sending follow-ups, conducting consultations, and asking for the sale
• Comfortable working closely with personal trainers to support client onboarding and service
• Comfortable coaching others and holding staff accountable
• Goal-oriented, competitive, organized, and coachable
• Able to handle rejection and stay focused
• Comfortable using CRM, scheduling, and sales software
• Able to oversee basic club operations while on duty
• Able to communicate clearly with staff, members, trainers, and managers
• Able to help maintain facility cleanliness and club standards
• Able to move throughout the club during tours, consultations, evaluations, shift checks, and operational walkthroughs
• Comfortable working in a fast-paced fitness club environment
• Evening and weekend availability required