Sales Manager

Major Activities

• Aid Store Manager in adhering to Standard Operating Procedures (SOPs) and Company programs.
• Ensure compliance with applicable laws and requirements.
• Support the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Minimum Type of Experience Required

• 3+ years retail leadership experience

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation
• Ability to climb ladders or step stools to stock and retrieve products
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment
• Ability to work in a fast-paced environment with frequent customer interactions
• Work hours include nights, weekends, and early mornings

Other Duties As Assigned

• Oversee Balloons business, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience
• Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service
• Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops)
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation
• Ability to climb ladders or step stools to stock and retrieve products
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment
• Ability to work in a fast-paced environment with frequent customer interactions
• Work hours include nights, weekends, and early mornings

Work Hours

• Nights
• Weekends
• Early mornings

Work Location

• LAPEER, MI

Company Information

• The Michaels Companies Inc. operates over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.
• The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise.
• Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Voluntary insurance options

Equal Opportunity Employer

• Michaels is an Equal Opportunity Employer.