Sales Manager

Position Summary

The Sales Manager is an energetic, customer-focused brand ambassador responsible for driving membership sales, educating guests on Spark's services, and creating a positive customer experience from start to finish. This role helps set the tone for a strong sales culture at the wash by leading through example, engaging customers with confidence, and supporting team members in developing effective sales and customer engagement skills.

Essential Functions

• Promote and clearly explain Spark's wash packages, membership programs, and free amenities
• Deliver exceptional customer service by understanding customer needs and recommending the best solutions
• Support customer payment activity, including credit and cash transactions while ensuring all transactions are completed accurately, responsibly, and with integrity
• Use the Pay Station to accurately process transactions, receive customer payments, process returns and follow all company customer service, cash handling and payment policies and procedures
• Affordably communicate the value of each product and service, demonstrating strong product and car wash knowledge
• Support brand consistency by representing Spark's standards, energy, and professionalism
• Effectively communicate with customers, respond promptly to their needs, and help resolve customer service issues with patience, care, and professionalism while maintaining a calm and respectful approach
• Increase site capture rate, membership conversions, and overall sales performance
• Aid in onboarding and training new teammates in sales and customer engagement best practices
• Absorb and follow all safety procedures when working in or around the car wash tunnel, including maintaining awareness of moving vehicles, equipment, chemicals, and surrounding team members to help ensure a safe, secure, and efficient wash operation
• Maintain the overall cleanliness and appearance of the lot by removing debris, checking vacuums for proper operation, and helping ensure the site remains clean, safe, and customer-ready throughout the day

Requirements

• A high school diploma/GED preferred, or an equivalent combination of education and experience
• A professional, enthusiastic, and positive attitude with a strong focus on delivering a great customer experience
• Experience with cash handling, deposit preparation, cash audits, and related financial controls, to ensure all transaction procedures are followed accurately and securely
• Strong communication and customer service skills, with the confidence to engage guests, start conversations, and promote membership options
• Passion for sales, customer interaction, and helping others
• A goal-oriented mindset with a strong work ethic, self-motivation, and a desire to achieve results
• Strong interpersonal, conflict-resolution, and problem-solving skills
• Comfortable working independently while also collaborating effectively as part of a team
• Comfortable standing, walking, and interacting with customers for extended periods of time
• Comfortable working outdoors in all types of weather conditions
• Capable of lifting, moving, or carrying up to 40 lbs. as needed
• English proficiency required to support customer communication and safe daily operations
• Must be able to work in all types of weather conditions
• Maintain availability for a flexible schedule, including some evenings, weekends, and holidays

Benefits

• Competitive salary with performance-based incentive opportunities
• Opportunity to earn additional compensation for each eligible membership sold
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement savings plan with company match up to 4%
• 3 weeks of paid time off annually, prorated based on start date, plus paid federal holidays
• Employee car wash plan