Sales Manager
Major Activities
- Aid Store Manager in adhering to Standard Operating Procedures (SOPs) and Company programs.
- Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
- Model and coach best-in-class Customer Experience and ART of Selling behaviors.
- Provide MOD coverage, maintaining floor leadership, service standards, and operational continuity.
- Ensure accurate and efficient use of POS and Self-Checkout systems.
- Oversee Balloons business, birthday party operations, and other in-store programs and events.
- Promote and enroll customers in the Loyalty Rewards Program.
- Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
- Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
- Ensure efficient execution of BOPIS and Same Day Delivery.
- Support Custom Framing operations, including customer consultations and coordination with the frame shop.
- Train, coach, and develop team members through structured TM onboarding and ongoing skill-building.
- Partner in maintaining strong Asset Protection practices.
Minimum Type of Experience Required
- 3+ years retail leadership experience.
Work Environment
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Ability to bend, lift, carry, reach, stretch, lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
- Ability to climb ladders or step stools to stock and retrieve products.
- Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
- Ability to work in a fast-paced environment with frequent customer interactions.
- Work hours include nights, weekends, and early mornings.
Other Duties As Assigned
Additional responsibilities as assigned by management.
Total Base Pay Range For This Position
$16.00 - $22.20
Work Hours
Variable, including nights, weekends, and early mornings.
Work Location
BOS-TAUNTON, MA
Company Information
The Michaels Companies Inc. operates over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the leading destination for creating and celebrating in North America. For more information, please visit www.michaels.com.
Benefits
Michaels offers a range of benefits to support team members and their families, including:
- 401(k) with employer match
- Employee Assistance Program
- Medical, dental, and vision coverage
- Telerehabilitation services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Voluntary insurance options
All team members enjoy everyday perks such as employee discounts and access to partner discount programs.
EEO Information
Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).