Sales Manager

Major Activities

• Aid Store Manager in adhering to Standard Operating Procedures (SOPs) and Company programs.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program.
• Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
• Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
• Ensure efficient execution of BOPIS and Same Day Delivery.
• Support Custom Framing operations, including customer consultations and coordination with the frame shop.
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building.
• Partner in maintaining strong Asset Protection practices.

Minimum Type of Experience Required

• 3+ years retail leadership experience

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Ability to bend, lift, carry, reach, stretch, lift up to 25-50 pounds, climb ladders or step stools, perform repetitive motions, scan items, stock shelves, and operate POS equipment
• Ability to work in a fast-paced environment with frequent customer interactions
• Work hours include nights, weekends, and early mornings

Other Duties As Assigned

Additional responsibilities as assigned by management.

Pay

Total Base Pay Range: $17.25 - $22.80

This position may be eligible for overtime compensation in accordance with state and local laws.

Schedule

Hours vary based on store needs.

Benefits

Michaels offers a range of benefits to support team members and their families, including:

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telerehabilitation services
• Flexible Spending Accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Voluntary insurance options

All team members enjoy everyday perks such as employee discounts and access to partner discount programs.

Equal Opportunity Employer

We are committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations.

Legal Information

For additional information regarding benefits, visit MIKBenefits.com.

For a summary of benefits, visit the Michaels Benefits at a Glance page.

To learn more about Michaels' commitment to diversity and inclusion, visit https://www.michaels.com/about-us/diversity-and-inclusion.