Sales Manager

Responsibilities

• Recruit, onboard, train, supervise, and develop a team of sales associates.
• Cultivate a positive and collaborative work environment that fosters high performance and low turnover.
• Conduct performance reviews and provide ongoing coaching and development opportunities.
• Lead and direct the daily activities of store sales associates to meet Sales and Profit Goals.
• Create and model a high performing sales culture.
• Understand and facilitate promotional offers/events and prepare the store team to maximize the results of every event.
• Conduct daily sales role playing and product education for all sales associates – is an expert in both selling and the product being sold.
• Focus on development of critical strategic categories and offers – specifically bedding, product protection and financing.
• Sell consistently to every guest and align selling strategy with company standards (e.g. We are not a discount seller).
• Use analytics/insights to build sales associates selling development plans.
• Provide relevant insights on offers, assortment and selling process/standards to ensure success is expanded.
• Ensure standards are being followed by every associate in every part of the store – including every associate delivering the standard greet.
• Assortment optimization (e.g. velocity walks/ optimizing the floor to win in the local market).
• Highly visible and present on the floor and engaged with guests and sales associates in order to lead and win business the right way.
• Develop P&L to support lever pulling/strategic/operational decisions.
• Develop other store operational areas (e.g. inventory management, warehouse ops, other ops).
• Foster a customer-centric culture throughout the store.
• Empower team to resolve customer issues efficiently and with empathy.
• Track and analyze customer feedback to identify areas for improvement.
• Act as a role model of Ashley’s Core & Growth Values.
• Lead customer engagement/full customer lifecycle management.

Qualifications

• Proven track record of leadership and team management.
• Experience in retail sales and customer service.
• Strong understanding of sales strategies and techniques.
• Ability to manage multiple tasks and priorities.
• Excellent interpersonal and communication skills.
• Knowledge of retail operations and store management.
• Ability to work independently and as part of a team.
• Passion for home furnishings and customer satisfaction.