Sales & Leasing Service Specialist
Company Description
Who We Are
AIR Communities is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets! At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.
About the role
- Respond to inbound and outbound customer inquiries regarding community and leasing information
- Schedule onsite appointments with leasing consultants for prospective residents
- Follow up with leads to highlight community features and encourage tours
- Initiate and manage follow-up on customer service requests
- Contact residents regarding delinquent rent accounts
- Utilize multiple communication channels including phone, email, and online chat
- Navigate internal systems for tracking, documentation, and issue resolution
- Refer complex inquiries to senior team members or appropriate resources as needed
Qualifications
- High school diploma or equivalent required
- 0–2 years of customer service experience preferred
- Previous call center experience or training is a plus
- Ability to multitask and navigate multiple systems efficiently
- Strong communication skills, both written and verbal
- Comfortable working in a fast-paced, customer-focused environment
- Basic troubleshooting and problem-solving abilities
What We Offer
- A competitive base salary
- Bonus opportunities
- Benefit choices including medical, dental, vision, and life insurance
- HSA/FSA plans
- Short and long-term disability paid by the company
- 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply)
- 401(k) plan with up to 6% employer contribution
- Paid parental leave of up to 16 weeks
- Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses
- Opportunities for ongoing professional development, leadership training, and career growth
Additional Information
- Expected base pay range of $19-22/hr
- Paid time off including vacation, sick time, and 14 holidays
- Commuter benefits and pet insurance
- Consumer discounts on various products and services
- Opportunities for community service
- Opportunities for professional development
Application Deadline
The initial deadline for applications is 6/22/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible.