Sales & Leasing Service Specialist

Where You Will Work

The corporate office is located in the Denver Tech Center. Our office spans the top two floors of the building and features expansive views of the mountains and the downtown skyline.

About the role

AIR seeks motivated professionals who excel in customer service and thrive in a fast-paced, collaborative environment. This position will be in-office 5 days a week to support the team.

Responsibilities

• Respond to inbound and outbound customer inquiries regarding community and leasing information
• Schedule onsite appointments with leasing consultants for prospective residents
• Follow up with leads to highlight community features and encourage tours
• Initiate and manage follow-up on customer service requests
• Contact residents regarding delinquent rent accounts
• Utilize multiple communication channels including phone, email, and online chat
• Navigate internal systems for tracking, documentation, and issue resolution
• Refer complex inquiries to senior team members or appropriate resources as needed

Qualifications

• High school diploma or equivalent required
• 0–2 years of customer service experience preferred
• Previous call center experience or training is a plus
• Ability to multitask and navigate multiple systems efficiently
• Strong communication skills, both written and verbal
• Comfortable working in a fast-paced, customer-focused environment
• Basic troubleshooting and problem-solving abilities

Additional Information

What We Offer

• Expected pay rate of $19 - $22 per hour
• Paid time off including vacation, sick time, and 14 holidays
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply)
• 401(k) plan with up to 6% employer contribution
• Paid parental leave of up to 16 weeks
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses
• 15 hours of paid time annually for community service
• Commuter benefits and pet insurance
• Opportunities for ongoing professional development, leadership training, and career growth

Application Deadline: The initial deadline for applications is 6/21/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled.