Sales & Leasing Manager | Raleigh
About the role
The Sales and Leasing Manager reports to a Regional Vice President to manage the leasing operations and support the financial performance of a portfolio of MAA apartment communities within a market. Primary scope of responsibility includes ensuring the delivery of personalized leasing experiences to potential residents; escort of prospects to multiple locations for scheduled tours; completion and audit of post-tour follow-ups; efficient lease application processing. This role will also organize and deploy targeted lead recovery campaigns to help boost conversion and lead engagement at properties of concern in coordination with digital marketing and lead generation partners. The successful candidate will embody and work to reinforce MAA’s Core Values. Those values include: Appreciating the uniqueness of each individualCommunicating openly and with integrityEmbracing opportunitiesDoing the right thing at the right time for the right reasons
Responsibilities
- Supervises leasing and prospect engagement teams across a designated property portfolio, delegating tasks, setting leasing goals and focus areas, coaching performance, and ensuring alignment with occupancy targets
- Ensures the recruitment, onboarding, and ongoing training of staff through shadowing and coaching
- Oversees daily leasing operations to ensure consistent delivery of personalized leasing experiences
- Monitors tour schedules, staffing coverage, and contact volume to optimize prospect engagement
- Provides leadership and facilitates property tours, follow-ups, and leasing activities when necessary
- Coordinates and promotes regional leasing contests, specials, and marketing initiatives in collaboration with regional, division, and/or asset management. Monitors and maintains a library of virtual tour content to support digital leasing efforts
- Maintains expert knowledge of community features and competitive positioning across portfolio
- Conducts market research and competitor analysis through regular property visits
- Evaluates property presentation, safety, and curb appeal, and provides feedback to on-site property management
- Ensures accurate handoff of