Sales & Leasing Consultant - Affinity at Kalispell

About the role

The Leasing Consultant will drive occupancy of the community to meet both short-term and long-term leasing goals through relationship selling. They will build strong rapport with prospective and current residents, ensuring a personalized and "Affinitized" experience.

Responsibilities

• Build and maintain relationships with prospective and current residents through phone calls, emails, walk-ins, and appointments.
• Collect and update prospect information in the sales management system.
• Conduct personalized tours based on resident needs and interests.
• Follow up with prospects through phone calls, personalized next steps, Sales Mail, notes, etc.
• Coordinate depositor-related creative follow-up and engagement.
• Host and participate in onsite community events for residents and prospects.
• Support the community by building strategic partnerships with businesses, service providers, and senior housing communities.
• Coordinate and participate in offsite sales and marketing events.
• Use on-site property management software applications to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical information.
• Execute marketing activities and events to create and drive traffic to the property, including implementing prospect-facing events, resident and realtor referral programs, outreach programs, online and social media marketing tools, and following other property-specific marketing plans, drives, and special programs.
• Evaluate and shop competitors quarterly to understand the competitive landscape and our strategic position relative to the competition.
• Complete and maintain all documents required for resident and property files, including background/credit checks, liability insurance, etc.
• Report any irregularities or maintenance needs to the Community Director.
• Ensure all online advertisements and postings are accurate and up to date.

Requirements

• High school diploma or equivalency certificate.
• Valid driver's license and insured, operable vehicle.

Qualifications

• Excellent communication skills; must be proficient in speaking, reading, and writing in English.
• Strong computer skills, including MS Office, property management software (i.e., Yardi, On-Site), and CRM solutions.
• Willingness to work evenings and weekends as necessary.

Skills

• Customer service and interpersonal skills.
• Ability to build strong rapport and effectively engage with prospective and current residents.
• Team player with a "we over me" approach to building and sustaining relationships with others.
• Determined, ambitious, and self-motivated.

Benefits

• Competitive pay, starting at $25-$28/hour DOE.
• Monthly lease-up bonus incentive.
• Annual performance review with potential merit increase.
• Medical, Dental, & Vision insurance - with 100% employer-paid monthly premiums.
• Flexible Spending Accounts - for healthcare and dependent care.
• Disability, AD&D, and Life insurance.
• 401(k) with 3% company contribution.
• Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day.
• Employee Assistance Program.
• Charitable giving program and community involvement.

Physical Requirements

• Sitting: 3-7 hours/day.
• Walking: 1-3 hours/day.
• Climbing: 0-3 hours/day, stairs.
• Lifting: 10-25 lbs. occasionally.
• Endurance: light to moderate energy.
• Manual Dexterity: frequent fine motor skills.
• Near Vision: minimal near vision.

Environmental and Safety Factors

• Weather: work is primarily indoors in a temperature-controlled office environment with occasional exposure to outdoor weather conditions, including uneven and slippery surfaces.
• Noise: frequent exposure to typical office environment noise levels including conversational voice levels; infrequent exposure to high-volume office equipment (e.g., shredder).
• Pace of Work: great, multi-tasking/pressure-paced environment.
• Driving: exposure to environmental and safety conditions related to operating a motor vehicle, including the possibility of bodily injury related to motor vehicle collisions.