Sales Leader

Essential Job Functions

• Create and maintain a warm, inviting, easy-to-navigate shopping environment.
• Build and share expertise on products, promotions, services, and brand rewards programs – relevant and customized to the unique and wide range of shopper needs, relationships, and occasions.
• Serve as a support for store management with the team.
• Help and affirm customers in finding the perfect card and gift solutions to fulfill their missions of caring and connecting.
• Share and showcase stories and communities of caring to reinforce the cycle of kindness.
• Makes the interaction easy and convenient for shoppers by effectively handling store operations -- product replenishment & merchandising, ringing sales, processing shipments, managing inventory, fulfilling Hallmark.com orders, doing curbside deliveries, etc.
• Deliver an exceptional consumer shopping experience that leaves guests feeling inspired, enabled, affirmed, and eager to return.
• Work as a team to help meet the sales goals for the store by ensuring each customer leaves with everything they needed and a few things they didn’t know they needed!

Requirements

• Minimum of one (1) year of prior retail experience, sales, or customer service.
• Must be 18 years of age or older.
• Must be able to open and close the store a minimum of three (3) times per week, and also work two (2) weekend shifts per month.
• Able to work a flexible schedule that meets the needs of the business, including but not limited to events, holidays, evenings and weekends.
• Able to provide proof of eligibility to work legally in the United States.

Preferred Qualifications

• High school diploma or equivalent.
• Two (2) or more years of experience in (specialty) retail, sales, or customer service.

Knowledge, Skills, & Abilities

• Strong customer-focused engagement and consultative selling skills.
• Ability to communicate effectively with customers and employees.
• Strong sense of urgency, flexibility and willingness to adapt to change.
• Ability to receive feedback and take action when appropriate.
• Proficiency and comfort using a computer and other technology.
• Desire and ability to learn the business.
• Ability to have access to store cash and products assets, and will be accountable for maintaining accurate records and/or deposits.
• Ability to assist in the training of new store employees and work closely with store management to understand new policies, operational changes, and/or training initiatives.

Working Conditions & Physical Demands

• Must be able to continuously to stand/walk, push/pull, lift/carry up to 10 pounds, utilize fine finger movement (i.e. keyboard operating, writing, etc.) and tactile/touch to assist with products/customers/registers/equipment/etc., and grasping/gripping/holding with hands and/or fingers.
• Must be able to frequently bend at the waist, climb/work at heights (i.e. step ladders, ladders, etc.), kneel and squat, lift and/or carry up to 40 pounds, and reach overhead with arms raised above shoulder height/forward reaching.
• Must be able to occasionally balance on uneven surfaces/ground, lift and/or carry up to 50 pounds.
• Must be able to rarely/infrequently drive or travel, lift and/or carry up to 75 pounds, or sit/remain in a seated position during job performance.
• Must be able to continuously communicate with customers, co-workers, vendors, either in-person or over the phone, including speaking, hearing, and sight in order to assist customers.

Employment Status

This is a regular, part-time, hourly position that is deemed “non-exempt” by the Fair Labor Standards Act (FLSA), and will typically work between 10-28 hours per week, not to exceed an average of 28 hours per week.