Sales Lead with Keys - UGG

About the Role

As a Sales Lead at UGG, a division of Deckers Brands, you are critical to the success of our stores. You create personalized shopping experiences that drive brand loyalty while staying current on all products, promotions, and marketing initiatives. You communicate the brand’s sustainability initiatives and social and ethical commitments, sharing your passion for our products with customers. Operating as part of a dynamic team, you collaborate to achieve business goals and maintain a positive, cheerful attitude.

Responsibilities

• Create personalized shopping experiences for customers to drive brand loyalty.
• Greet customers promptly and courteously, ensuring all questions are addressed before they leave.
• Provide exceptional service, including communicating the return policy and maintaining a positive attitude.
• Operate the cash register, handle money accurately, and check inventory daily.
• Stock and merchandise products according to Visual Merchandising standards.
• Maintain a clean and organized back-stock area, employee break area, and sales floor (vacuuming, sweeping, dusting).
• Practice safety-consciousness and respond to theft in accordance with company policies.
• Promote a positive work environment by recognizing team members and maintaining a respectful workplace.
• Model and uphold the Service Training Program standards.
• Stay knowledgeable about current trends and styles to share with customers.
• Handle problem situations professionally and solve challenges with agility.

Requirements

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills.
• Ability to convey the Deckers Brands Vision and Mission to team members and customers.
• Highly motivated team player and self-starter with strong team-building skills.
• Ability to multi-task in a fast-paced environment.
• Flexibility in schedule and hours to meet business needs.
• Physical ability to stand for extended periods.
• Proficient in Microsoft Office suite.
• Valid driver’s license.

Benefits

• Competitive pay.
• Employee discounts and perks.
• Global contests and recognition programs.
• Opportunities for growth and development.