Sales Lead

About the role

Join the team at Claire’s, where we celebrate self-expression, creativity, and the latest trends. This part-time manager opportunity is perfect for someone who thrives in a fast-paced retail environment, loves engaging with customers, and is passionate about driving sales.

Responsibilities

• Crush sales goals by delivering exceptional customer experiences, upselling accessories, and promoting current offers to drive revenue.
• Become a piercing expert through comprehensive training, conducting piercings, educating customers on aftercare, maintaining a sterile environment, and addressing questions or concerns.
• Maintain an "Insta-worthy" store with visually appealing displays, organized inventory, and easy-to-navigate layouts.
• Support the Store Manager by motivating the team, sharing sales tips, and fostering a positive, high-energy atmosphere.
• Stay updated on the latest fashion and social media trends to help customers find their perfect style and boost sales.
• Oversee store operations, including inventory management, cash transactions, visual merchandising, and promotional activities.
• Encourage customers to share their new accessories and piercings on social media, creating shareable moments.

Requirements

• At least one year of retail experience, ideally with leadership or sales-driving responsibility.
• Ability to conduct piercings and demonstrate patience and empathy, especially with young or anxious customers.
• Proficiency in operating a POS system to facilitate transactions and manage sales efficiently.
• Completed some high school; at least one year of retail management experience is required.
• Physical ability to stand for scheduled shifts, lift 11-35kg (25-75lbs), bend, stoop, reach, and climb ladders or step stools.
• Strong verbal and written communication skills for interacting with customers, employees, and management.
• Strong grasp of mathematics for inventory management, sales analysis, and cash handling.
• Passion for fashion and staying up-to-date with the latest trends.
• Must be over 18 and able to work nights and weekends (approximately 10 to 15 hours bi-weekly).
• Must have reliable transportation and be willing to learn piercing for customers of all ages.
• Self-motivated, organized, and capable of working alone when necessary.

Skills

• Sales-driven with a passion for hitting goals and turning browsers into buyers.
• Social and digital savvy, with knowledge of current trends and viral content.
• Customer-first mentality, focused on making customers feel confident and empowered.
• Strong teamwork, compassion, integrity, and commitment to diversity and self-expression.
• Ability to create curated fashion looks with products during shifts.

Benefits

• Epic employee discount on the latest accessories.
• Opportunities for promotions and career growth.
• Fun, fast-paced, inclusive, and supportive work environment.