Sales Lead with Keys- HOKA

About the Role

Our Sales Leads are integral to the success of the HOKA Brand. As a Sales Lead, you serve as the Manager on Duty during your shift and are responsible for driving business KPIs. You’re responsible for the opening and closing of the store and partner closely with store management to provide the best possible customer experience. You regularly share your passion and love for our products and invite everyone into the HOKA community through amazing customer service.

Responsibilities

• Serve as the Manager on Duty during your shift and drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS.
• Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
• Prioritize Brand and product knowledge training and share this knowledge in customer interactions.
• Create personalized shopping experiences that educate customers about the HOKA Brand and products.
• Maintain current knowledge of all products and product technology to accurately address customer questions.
• Operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to Brand standards.
• Open and close the store, secure all assets, and serve as the Manager on Duty during shifts when the Store Manager and Assistant Store Manager are absent.
• Maintain a clean and well-organized back-stock and employee break area.
• Actively contribute to a positive work environment, recognize outstanding performance from team members, and maintain a respectful workplace.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition.
• Support community efforts by helping with in-store events and local outreach.
• Assist in store administration and operations, including compliance with policies and procedures.
• Support key initiatives and retail programs that enhance the customer journey.
• Respond to problems or difficult situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Requirements

• Two (2) years retail experience preferred.
• High School Diploma or GED.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values.
• Highly motivated team player and self-starter.
• Ability to prioritize and multi-task in a fast-paced environment.
• Flexibility of schedule and hours to meet the needs of the business.
• Valid State or Federal Identification.

Benefits

As part of the Deckers Family, you’ll discover many benefits including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.

Pay

The salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job-related skills, experience, and relevant education or training. The starting pay for this role is $19.00 per hour.