Sales Lead -White House Black Market

Position Objective

The Sales Lead is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability.

Functional Responsibilities

• Drive for Results
  • Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards
  • Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes
  • Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers
  • Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines
  • Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards
  • Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management
  • Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals
  • Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store
  • Trains, coaches and assists with locate fulfillment and selling
• Build High Performing Teams
  • Motivates and inspires store team, promoting a shared vision while modeling core values
  • Promotes an inclusive, collaborative approach to problem solving
  • Communicates with store teams and Store Management to effectively lead positive change
  • Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set
• Customer Experience
  • Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience
  • Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires
  • Builds and maintains a solid customer following through clienteling and wardrobing
  • Ensures prompt resolution of customer concerns
  • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations
  • Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up
• Talent
  • Supports, implements, and provides follow-up for all training programs, seminars, etc.
  • Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations
  • Drives associate and team engagement by recognizing and rewarding employees for outstanding performance
  • Ensures that Store Team adheres to all employment practices and policies
• Other duties as assigned
• This position may be found in multiple brands. Some duties may vary from brand to brand

Qualifications

• High school diploma or equivalent
• 1+ year retail or sales management experience preferred
• Must be 18 years of age or older
• Excellent communication, verbal and written skills
• Excellent customer service skills
• Able to learn or adapt to technology provided by the company
• Knowledge of administrative aspects of store operations
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to communicate with customers
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required

Physical Requirements

• Constant Walking/Standing - 67-100% of 8-hour shift
• Occasional Lifting up to 50 lbs. - 1-33% of 8-hour shift
• Frequent Climbing - 34%-66% of 8-hour shift