Sales Lead - White House Black Market

About the Role

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. The Sales Lead supports Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability.

Responsibilities

• Establish and communicate clear expectations, holding the store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Perform and oversee basic operational activities such as opening and closing duties, and merchandise flow processes.
• Supervise associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.
• Utilize weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Maintain knowledge of current sales and promotions; present and display merchandise in accordance with current promotions and standards.
• Maintain standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Develop a high-performance culture, motivating the sales team to meet assigned sales and productivity goals; meet personal sales goals.
• Train and coach the selling team to ensure fluency in all aspects of product knowledge both online and in-store.
• Train, coach, and assist with locate fulfillment and selling.
• Motivate and inspire the store team, promoting a shared vision while modeling core values.
• Promote an inclusive, collaborative approach to problem-solving.
• Communicate with store teams and Store Management to effectively lead positive change.
• Seek personal developmental opportunities and readily solicit feedback to build leadership skills.
• Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
• Model sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommend merchandise selections or help locate merchandise based on customer needs and desires.
• Build and maintain a solid customer following through clienteling and wardrobing.
• Ensure prompt resolution of customer concerns.
• Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices, and other applicable operations.
• Ensure the team maintains consistent client communication through utilization of the customer book, rewards program participation, and customer capture sign-up.
• Support, implement, and provide follow-up for all training programs, seminars, etc.
• Assist in the development of store associates; interpret Key Performance Indicator reports and deliver coaching as needed; provide feedback to Store Manager for associate performance appraisals and evaluations.
• Drive associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensure that the Store Team adheres to all employment practices and policies.
• Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand.

Requirements

• High school diploma or equivalent.
• 1+ year retail or sales management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal, and written skills.
• Excellent customer service skills.
• Able to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to communicate with customers.
• Regular attendance is essential to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing: 67-100% of 8-hour shift.
• Occasional lifting up to 50 lbs.: 1-33% of 8-hour shift.
• Frequent climbing: 34%-66% of 8-hour shift.

Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.