Sales Lead - Soma

About the Role

The Sales Lead supports Management in promoting a customer and product-focused sales culture, where our values and guiding principles drive store operations, customer experience, and profitability.

Responsibilities

• Establish and communicate clear expectations, holding the store team accountable for brand, performance, and behavior standards.
• Perform and oversee basic operational activities, including opening/closing duties and merchandise flow processes.
• Supervise associates in sales, inventory, cash reconciliation, and customer services.
• Utilize weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Maintain knowledge of current sales, promotions, and merchandise presentation standards.
• Drive a high-performance culture, motivating the sales team to meet assigned sales and productivity goals.
• Train and coach the team on product knowledge, locate fulfillment, and selling techniques.
• Motivate and inspire the store team, promoting a shared vision and core values.
• Model, teach, and promote Most Amazing Personal Service (MAPS) principles for a cohesive omnichannel experience.
• Utilize sales techniques and product knowledge to assist customers, build a customer following, and resolve concerns promptly.
• Ensure a fast and efficient register experience, adhering to policies on payments, returns, and security.
• Maintain consistent client communication through customer books, rewards programs, and sign-ups.
• Support and implement training programs, deliver coaching, and provide feedback for associate performance appraisals.
• Drive associate engagement by recognizing and rewarding outstanding performance.
• Ensure adherence to all employment practices and policies.
• Perform other duties as assigned, which may vary by brand.

Qualifications

• High school diploma or equivalent.
• 1+ year of retail or sales management experience preferred.
• Must be 18 years of age or older.
• Excellent communication (verbal and written) and customer service skills.
• Able to learn or adapt to company-provided technology.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to communicate effectively with customers.
• Regular attendance is essential to ensure adequate coverage.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing: 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs.: 1-33% of an 8-hour shift.
• Frequent climbing: 34-66% of an 8-hour shift.