Sales Lead - Soma

About the Role

The Sales Lead supports Management in promoting a customer and product-focused sales culture, where our values and guiding principles drive store operations, ensuring a great customer experience and maximum profitability.

Responsibilities

• Establish and communicate clear expectations, holding the store team and themselves accountable for brand, performance, and behavior standards.
• Perform and oversee basic operational activities such as opening and closing duties, and merchandise flow processes.
• Supervise associates engaged in sales, inventory receipt, reconciling cash receipts, or customer services.
• Utilize weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Maintain knowledge of current sales and promotions; present and display merchandise according to standards.
• Uphold standards in merchandise handling, presentation, loss prevention, and other duties as directed by Management.
• Develop a high-performance culture, motivating the sales team to meet assigned sales and productivity goals; meet personal sales goals.
• Train and coach the sales team to ensure fluency in all aspects of product knowledge, both online and in-store.
• Assist with locate fulfillment and selling.
• Motivate and inspire the store team, promoting a shared vision and modeling core values.
• Promote an inclusive, collaborative approach to problem-solving.
• Communicate effectively with store teams and management to lead positive change.
• Seek personal development opportunities and solicit feedback to build leadership skills.
• Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards for a cohesive omni-channel experience.
• Utilize various sales techniques and communicate product knowledge to customers; recommend merchandise based on customer needs.
• Build and maintain a solid customer following through clienteling and wardrobing.
• Ensure prompt resolution of customer concerns.
• Maintain a fast and efficient register experience, staying current on policies regarding payments, coupons, returns, exchanges, and security practices.
• Ensure the team maintains consistent client communication through customer books, rewards programs, and customer sign-ups.
• Support, implement, and follow up on all training programs and seminars.
• Assist in the development of store associates; interpret Key Performance Indicator reports and deliver coaching as needed.
• Provide feedback to the Store Manager for associate performance appraisals and evaluations.
• Drive associate and team engagement by recognizing and rewarding outstanding performance.
• Ensure the store team adheres to all employment practices and policies.
• Perform other duties as assigned; duties may vary by brand.

Requirements

• High school diploma or equivalent.
• 1+ year of retail or sales management experience preferred.
• Must be 18 years of age or older.
• Excellent communication (verbal and written) and customer service skills.
• Able to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to communicate effectively with customers.
• Regular attendance is essential to ensure adequate coverage.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing: 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs.: 1-33% of an 8-hour shift.
• Frequent climbing: 34-66% of an 8-hour shift.