Sales Lead FT @ Westin Boston Waterfront

About the role

This position provides optimal guest service ensuring that all guest needs are met in a timely manner. The Sales Lead assists the Store Director and Assistant Store Director in leading team members to deliver exceptional guest experiences. The role includes handling higher-level transactions such as cash and safe balancing and is considered an entry-level supervisory position.

Responsibilities

• Leadership and Team Member Results
  • Holds self accountable to all Event Network (e|n) standards of performance and behavior.
  • Resolves guest service issues in partnership with the Store Director.
  • Leads the Sales Team to ensure optimal guest service.
  • Performs all opening and closing operations.
  • Builds strong relationships with team members to align and support business results.
  • Actively pursues opportunities for self-development.
  • Creates a learning environment by modeling e|n core values.
  • Fosters team member relationships to support business initiatives and growth.
  • Complies with company personnel policies.
• Business and Financial Results
  • Assists the team in achieving store sales, per capita, and purchase-with-purchase goals.
  • Meets personal purchase-with-purchase sales goals and other statistical sales expectations.
  • Supports the Store Director in coaching team members to achieve sales goals.
  • Consistently seeks methods to maximize store sales.
  • Ensures accurate cash handling and completion of all register transactions.
  • Works assigned schedule.
• Management and Operating Results
  • Completes product, operations, and merchandise presentation training.
  • Executes and maintains all visual presentation directives as communicated by the Store Director and SSC initiatives.
  • Participates in all e|n initiatives and ensures sustainability.
  • Responds to all communication in a timely manner.
  • Performs daily tasks such as cleaning, store recovery, and merchandise placement.
  • Ensures compliance with all Loss Prevention procedures and requirements.
• Guest and Partner Results
  • Consistently demonstrates e|n Cares standards.
  • Ensures optimal guest service from all team members.
  • Maintains full knowledge of the venue’s building and its programs.
  • Ensures a clean, organized, and safe shopping environment for guests.
  • Follows e|n and partner dress code guidelines.
  • Participates in regional philanthropic activities.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Frequently required to stand, walk, and use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move up to 40 pounds.

Pay

$18/hour

Benefits

• Health and Wellness Benefits
  • Medical, Dental, and Vision Insurance
  • Basic Life and AD&D Insurance
  • Long-Term Disability
  • Voluntary Benefits (100% paid by employee):
    • Voluntary Life and AD&D Insurance
    • Short-Term Disability (for employees outside of CA, NY, NJ, HI, RI, Puerto Rico)
    • Accident Insurance
    • Critical Illness
    • Hospital Indemnity
    • Pet Insurance
• Retirement and Savings
  • 401(k) Retirement Plan
  • Flexible Spending Accounts (FSA)
• Additional Benefits
  • Employee Assistance Program (EAP)
  • Paid Time Off: Vacation Accrual and Sick Leave
  • Nine Paid Holidays
  • Employee Discounts:
    • 25% discount to shop at Event Network stores
    • Exclusive savings on brand-name products, services, travel, entertainment, tickets, and more