Sales Lead/Barista FT @ Minneapolis Marriott

About the role

The Sales Lead – Food & Beverage (F&B) Locations provides exceptional guest service while supporting daily food, beverage, and retail operations. This position assists the Store Director F&B and Assistant Store Director F&B in leading team members to deliver memorable guest experiences and achieve sales performance goals. As an entry-level supervisory role, the Sales Lead F&B helps ensure operational readiness, coaches team members in real time, and supports café and marketplace operations. The Sales Lead also performs keyholder responsibilities including opening and closing procedures, higher-level transactions, and accurate cash and safe balancing. This role blends food & beverage service, retail sales, and team leadership in a fast-paced environment focused on hospitality and operational excellence. This position is eligible to earn tips and includes a free shift meal.

Responsibilities

• Lead by example to deliver exceptional guest service and model company standards of performance and behavior.
• Support Store Director F&B and Assistant Store Director F&B in leading the sales and café team to ensure optimal guest experiences.
• Provide real-time coaching and guidance to team members during shifts.
• Resolve guest service issues in partnership with store leadership.
• Build strong relationships with team members to support collaboration and business results.
• Help create a positive learning environment by modeling company core values.
• Assist leadership with daily communication, task delegation, and shift-level accountability.
• Foster partner relationships to support business initiatives and growth.
• Actively pursue opportunities for personal development and leadership growth.
• Comply with all company personnel policies and standards.
• Deliver outstanding guest service across food, beverage, and retail areas.
• Support daily café operations including beverage preparation and food service.
• Ensure compliance with food safety, sanitation, and health department standards.
• Share product knowledge and coffee expertise to enhance guest experiences.
• Maintain full knowledge of the venue, offerings, and programs.
• Ensure a clean, organized, and safe environment for guests and team members.
• Demonstrate the company's service values in every guest interaction.
• Support store leadership in achieving sales, per-capita, and purchase-with-purchase goals.
• Achieve individual sales and performance expectations.
• Encourage suggestive selling and product knowledge to increase sales.
• Identify opportunities to maximize store performance and guest engagement.
• Monitor and record daily waste to support cost control and operational efficiency.
• Maintain accurate cash handling procedures and ensure completion of register transactions.
• Support inventory accuracy and operational efficiency through proper use of POS systems and operational tools.
• Perform all opening and closing procedures, including cash and safe balancing.
• Ensure store readiness including stocking, cleaning, and store recovery.
• Support merchandising standards and visual presentation directives.
• Maintain appealing displays for food, beverage, and retail merchandise.
• Participate in company initiatives and ensure execution at the store level.
• Complete required training related to product knowledge, operations, and merchandising.
• Conduct or support monthly health department readiness checklists.
• Respond to communication and operational needs in a timely manner.
• Ensure compliance with all loss prevention procedures.
• Demonstrate the company's service culture in all interactions.
• Ensure all team members are delivering optimal guest service.
• Maintain compliance with company and partner dress code guidelines.
• Participate in regional and company philanthropic initiatives when applicable.

Qualifications

• Prior food & beverage, café, or barista experience preferred.
• Retail leadership, keyholder, or supervisory experience strongly valued.
• Passion for hospitality, coffee culture, and guest engagement.
• Strong communication and interpersonal skills.
• Ability to lead by example and motivate team members.
• Comfortable working in a fast-paced food and retail environment.
• Reliable, trustworthy, and able to handle keyholder responsibilities.
• Experience using POS systems and operational tools preferred.
• Food handler's certification preferred (where required).
• Flexible availability including mornings, evenings, weekends, and holidays.

Work Environment and Physical Demands

• Frequent standing, walking, and active engagement throughout shifts.
• Ability to lift and move up to 40 pounds.
• Occasional reaching, climbing, kneeling, crouching, or balancing.
• Ability to perform opening and closing procedures requiring bending and lifting.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Pay

$20/hr