Sales Lead

About the role

Our Sales Leads are critical to the success of our stores. As a Sales Lead, you create the best possible customer experience by staying current on all products, promotions, and marketing initiatives. You engage with customers, respond to their needs, and communicate the brand’s sustainability initiatives and social and ethical commitments. You operate as part of a dynamic team and cooperate to achieve business goals.

Responsibilities

• Create personalized shopping experiences that drive brand loyalty.
• Greet customers promptly and courteously, modeling our Service Training Program.
• Address all customer questions accurately before they leave the store.
• Provide exceptional service from start to finish, including communicating our return policy.
• Maintain a positive, cheerful attitude with customers and team members while adhering to the dress code.
• Be personally available to assist both in-store and phone customers.
• Operate the cash register, handle money accurately, and check inventory daily.
• Ensure products are stocked and available, and merchandise products according to Visual Merchandising standards.
• Maintain a clean and organized back-stock area and employee break area, including daily cleaning tasks.
• Practice safety-consciousness and respond to theft in accordance with company policies.
• Promote a positive work environment by recognizing outstanding team performance and maintaining a respectful workplace.

Core Competencies

• Ensure the highest level of customer service as outlined in our Service Training Program.
• Prioritize brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition.
• Contribute to a team and cooperate to achieve goals.
• Multi-task in a fast-paced environment.
• Maintain knowledge of current trends and styles.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Requirements

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills.
• Ability to convey the Deckers Brands Vision and Mission to team members and customers.
• Highly motivated team player and self-starter.
• Excellent team-building skills.
• Ability to multi-task in a fast-paced environment.
• Flexibility of schedule and hours to meet business needs.
• Physical ability to stand for extended periods.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Benefits

• Competitive pay.
• Employee discounts and perks.
• Global contests and recognition programs.
• Opportunities for growth and development.