Sales Lead

About the role

The Sales Lead at LOFT is a key team member who supports and role models excellent customer experiences. Your focus is on delivering personalized customer experiences and providing guidance and support to associates. You'll collaborate with the Store Manager to become an expert on store functions, stepping in as manager when needed.

You'll have the opportunity to be a representative of the brand and model personalized customer experience behaviors. Assist store leaders with onboarding and developing an effective, highly engaged team. Support an inclusive store environment for associates where everyone feels welcome and engaged. Uphold the highest visual and operational standards while keeping the focus on the customer. Use tools to drive a customer-focused team environment and profitable business. Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions. Build productive relationships by sharing ideas and supporting the team. Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools. Seamlessly step into the role of manager when needed.

Responsibilities

• Deliver personalized customer experiences
• Provide guidance and support to associates
• Collaborate with the Store Manager to become an expert on store functions
• Assist store leaders with onboarding and developing an effective, highly engaged team
• Support an inclusive store environment for associates where everyone feels welcome and engaged
• Uphold the highest visual and operational standards while keeping the focus on the customer
• Use tools to drive a customer-focused team environment and profitable business
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions
• Build productive relationships by sharing ideas and supporting the team
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools
• Seamlessly step into the role of manager when needed

Requirements

• 6 months of retail sales experience (preferred)
• Management experience (preferred)
• Technology proficient and able to operate a point-of-sale system
• Enjoys communicating and coaching
• Flexible availability – including evenings, weekends, and holidays
• Takes initiative in making thoughtful decisions
• Organizes, delegates, and prioritizes assignments to stay on top of deadlines

Qualifications

• Education: High school diploma or equivalent
• Experience: 6 months of retail sales experience (preferred)
• Skills: Management experience (preferred), Technology proficient and able to operate a point-of-sale system, Enjoys communicating and coaching, Flexible availability – including evenings, weekends, and holidays, Takes initiative in making thoughtful decisions, Organizes, delegates, and prioritizes assignments to stay on top of deadlines

Skills

• Customer service skills
• Team management skills
• Point-of-sale system proficiency
• Communication and coaching abilities
• Flexibility with work hours
• Initiative in decision-making
• Organization and delegation skills

Benefits

• Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other KnitWell Group brands
• Support for your individual development plus opportunity for growth within our family of brands
• A culture of giving back – opportunities to support our philanthropic partners that benefit local communities
• 401(k)