Sales Intake Manager | Sepulveda Sanchez Accident Lawyers

About the role

At Sepulveda Sanchez Law, we are relentless advocates for injury victims across California and New York. Founded by trial lawyer Gabriel Sepulveda-Sanchez, our firm has decades of litigation experience and a proven history of securing successful verdicts and settlements. We take on a wide range of personal injury cases, from catastrophic accidents to complex claims, and prepare every case as if it will go to trial. This trial-ready approach ensures that insurers and defendants take our clients seriously and that every case receives the full respect and attention it deserves.

Responsibilities

• Own the client-facing intake process from initial contact through signed representation, handling calls, texts, web forms, and scheduled consultations to ensure clear next steps, persistent follow-up, and successful conversion
• Handle screening and qualifying prospective clients against firm criteria, ensuring that case details are properly captured and transitioned to the legal team
• Confidently communicate the firm's value proposition, address objections, and secure engagements that meet practice criteria, while coaching intake staff on scripts, bilingual communication, and empathetic tone
• Maintain accountability for personal intake metrics such as response speed, contact rates, follow-ups, and signed cases, adjusting approach as needed to improve results
• Develop and maintain intake scripts, qualification checklists, and call frameworks aligned with personal injury standards including liability, damages, venue, and medical pathways, while ensuring conflict checks, insurance details, police reports, and medical information are captured and handed off accurately
• Ensure CRM hygiene, accurate source attribution, and pipeline integrity, recommending improvements based on trends observed in blogs, FAQs, and client results content
• Partner with attorneys, pre-litigation teams, and marketing to absorb volume spikes during campaigns, align on case readiness, and support continuous improvement initiatives

Requirements

• Experience and Background: Minimum of 2 years in sales, business development, or intake roles, with proven success in inbound lead conversion and closing; prior exposure to personal injury or professional services industries is highly valued
• Sales and Conversion Skills: Demonstrated ability to convert inbound leads into signed clients through confident communication, objection handling, and consistent follow-up
• Communication and Interpersonal Skills: Strong verbal and written communication that builds trust quickly and reflects the firm's emphasis on clarity and transparency
• Bilingual Fluency: Strong proficiency in Spanish and English, enabling effective communication with a diverse client base
• Legal Intake Knowledge: Familiarity with personal injury intake criteria and the consultative steps needed to support a trial-ready approach is a plus, but not required
• Character and Culture Fit: High integrity, resilience, and adaptability with a growth mindset that aligns with a young, fast-moving office committed to hard work and genuine client care

Benefits

• Salary & Bonus, based upon experience and KPI achievement
• Medical and dental insurance
• 401(k) with employer match (after one year)
• 10 days of PTO in the first year, plus paid holidays and additional sick leave