Sales Intake Coordinator

About the role

The Sales Intake Coordinator at Serenity is pivotal in ensuring that first interactions lead to meaningful commitments. This role requires a blend of people skills and performance, aiming to inspire clients to take action.

Responsibilities

• Own the first interaction with every prospective client, making it count by delivering a confident and compelling introduction to our programs.
• Drive client commitment by clearly communicating value, addressing objections head-on, and guiding each conversation toward a decisive next step.
• Maintain a full pipeline of prospective clients, following up with urgency and consistency to keep momentum from going cold.
• Gather and document client information accurately to set the internal team up for a seamless handoff.
• Track your own performance, identify gaps, and proactively adjust your approach to hit your numbers.
• Collaborate with internal teams to ensure a smooth, high-quality client experience from intake through program start.

Requirements

• 2+ years of experience in a sales, sales-adjacent, or performance-driven customer-facing role — such as retail sales, inside sales, appointment setting, or client development.
• A proven track record of hitting and exceeding quotas, conversion targets, or performance benchmarks — we want to hear about your numbers.
• Treat rejection as data, not defeat — you course-correct quickly, stay persistent, and never let a "not yet" become a dead end.
• Strong consultative communication skills — you ask the right questions, listen with intent, and know how to guide someone toward a confident decision.
• Self-motivated and competitive by nature — you don't need to be pushed to perform, you hold yourself accountable.
• Some leadership experience or clear upward trajectory — assistant managers, team leads, and top performers from previous roles are strongly encouraged to apply.

Qualifications

We are an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.