Sales Intake Coordinator

About the role

The Sales Intake Coordinator at Serenity is pivotal in ensuring that initial interactions lead to meaningful commitments. This role requires a blend of persuasive communication and performance management skills.

Responsibilities

• Own the first interaction with every prospective client, making a lasting impression
• Drive client commitment by clearly communicating value, addressing objections, and guiding conversations towards decisive next steps
• Meet and exceed individual sales-oriented KPIs including conversion rates, follow-up completion, and client progression metrics
• Maintain a full pipeline of prospective clients, following up with urgency and consistency to keep momentum alive
• Gather and document client information accurately to facilitate a seamless handoff to the internal team
• Track your own performance, identify gaps, and proactively adjust your approach to hit your numbers
• Collaborate with internal teams to ensure a smooth, high-quality client experience from intake through program start

Requirements

• 2+ years of experience in a sales, sales-adjacent, or performance-driven customer-facing role
• A proven track record of hitting and exceeding quotas, conversion targets, or performance benchmarks
• Treat rejection as data, not defeat, and stay persistent and self-motivated
• Strong consultative communication skills, asking the right questions and listening with intent
• Self-motivated and competitive by nature, holding yourself accountable without needing external push
• Some leadership experience or clear upward trajectory in previous roles

Qualifications

• Self-starter with a proven ability to work independently and manage multiple tasks effectively
• Excellent interpersonal and communication skills, able to build rapport and trust with clients
• Ability to handle rejection constructively and turn it into actionable feedback
• Proficiency in CRM tools and systems to manage client interactions and data

Skills

• Exceptional verbal and written communication skills
• Ability to manage multiple tasks and prioritize effectively
• Strong organizational and time management skills
• Ability to adapt to changing priorities and deadlines

Benefits

• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after the first year) + 10 paid holidays
• Clear, merit-based growth opportunities as Serenity expands

Pay & Benefits

• Competitive pay based on experience and performance
• Equal opportunity employer
• Position pays $22 hourly

Schedule

• Three 13-hour shifts per week