*** SALES / HOUSING CONSULTANT - THREE STONE HOMES - LAKE OF THE OZARKS ***
Housing Consultant
The Housing Consultant is responsible for driving home sales by delivering a consultative, customer-centered buying experience from initial inquiry through closing and post-sale follow-up. This role manages the full sales pipeline, builds strong customer relationships, and guides buyers through the home selection and financing process to ensure informed decisions and long-term satisfaction.
Classification
• Salary Exempt
• Compensation: $40,000-$44,000 annual base salary plus commissions and incentives (target earnings $100,000+)
Supervisory Responsibilities
• None
Key Responsibilities
- Sales Performance & Revenue Generation
- Manage the full home buying journey from first contact through closing.
- Guide customers through home selection, customization, financing coordination, and purchase decisions.
- Consistently meet or exceed individual sales and revenue goals.
- Maintain an active pipeline of qualified prospects and effectively move leads through the sales process.
- Consistently meet or exceed individual sales and revenue goals.
- Guide customers through home selection, customization, financing coordination, and purchase decisions.
- Manage the full home buying journey from first contact through closing.
- Customer Consultative Experience
- Conduct needs assessments to understand customer preferences, lifestyle needs, and budget.
- Provide professional tours of home displays and explain features, options, and value.
- Educate customers on the home buying process, financing pathways, and available products.
- Provide recommendations that align with customer goals and financial readiness.
- Deliver a pressure-free, professional, and responsive buying experience.
- Provide recommendations that align with customer goals and financial readiness.
- Educate customers on the home buying process, financing pathways, and available products.
- Provide professional tours of home displays and explain features, options, and value.
- Conduct needs assessments to understand customer preferences, lifestyle needs, and budget.
- Pipeline Development & Business Growth
- Generate new business through lead follow-up, referrals, community engagement, and networking.
- Maintain consistent communication with prospects and customers.
- Participate in events and outreach efforts to build brand presence and attract buyers.
- Develop and maintain an organized database of prospects and active customers.
- Participate in events and outreach efforts to build brand presence and attract buyers.
- Maintain consistent communication with prospects and customers.
- Generate new business through lead follow-up, referrals, community engagement, and networking.
- Customer Relationship Management
- Maintain accurate, timely, and secure documentation of all customer interactions.
- Proactively follow up to support decision-making, address concerns, and ensure satisfaction.
- Resolve customer concerns promptly and professionally.
- Maintain long-term relationships to encourage referrals and repeat business.
- Resolve customer concerns promptly and professionally.
- Proactively follow up to support decision-making, address concerns, and ensure satisfaction.
- Maintain accurate, timely, and secure documentation of all customer interactions.
- Operational Effectiveness
- Aid customers with finance applications and coordinate with approved vendors.
- Maintain strong knowledge of available homes, options, pricing, and promotions.
- Utilize CRM and sales management systems to track activity and performance.
- Stay informed on industry trends, financing practices, and product offerings.
- Utilize CRM and sales management systems to track activity and performance.
- Maintain strong knowledge of available homes, options, pricing, and promotions.
- Aid customers with finance applications and coordinate with approved vendors.
Performance Expectations / Measures of Success
- Achievement of individual sales and revenue goals
- Conversion of leads to qualified buyers and closed sales
- Pipeline activity and follow-up consistency
- Customer satisfaction and referral generation
- Accuracy and completeness of customer records
- Professional representation of the company in the community
Required Skills & Abilities
- Strong consultative sales and relationship-building skills
- Excellent verbal communication and active listening
- Ability to assess customer needs and recommend appropriate solutions
- Ability to manage multiple customers and priorities simultaneously
- Strong organizational and follow-up discipline
- Comfort discussing financing and purchase processes
- Working knowledge of construction or willingness to learn quickly
- Ability to learn and use CRM and sales management systems
- Ability to work Saturdays
Physical Requirements
- Extended periods of standing and walking through home displays and outdoor areas
- Periods of sitting for computer and documentation work
- Ability to work in varying weather conditions
Other Requirements
- Successful background check and drug screening
- Saturdays required (closed Sundays; one weekday off)
Reporting Structure
Reports to the Housing Consultant Manager and may receive direction from designated senior staff.
About Us
Three Stone Homes is one of the largest manufactured and modular home dealers in the state of Missouri, currently operating two locations; one in Harrisonville, Missouri and one in Rogersville, Missouri; with a third location in development at Lake of the Ozarks. We are a privately-owned company with approximately 96 employees and a strong growth trajectory. Every role in our company is a stepping STONE to our success as a whole; everyone matters and everyone makes a difference.
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