Sales & Grower Support Representative (US Southeast)

About the role

Fall Creek is seeking a Sales & Grower Support Representative to support our US Southeast region clients. This position will be located in Florida, Georgia, and North Carolina.

Responsibilities

• Serves as the primary representative to assist customers with all aspects of the sales process, including plant ordering, availability, terms and conditions, and other interactions that lead to a successful relationship between Fall Creek and the customer.
• Provides product support and technical assistance to commercial customers in the assigned region, including providing qualified advice and perspectives, on-site evaluation, pre-plant preparation, variety selection, and post-plant cultural care.
• Identifies and develops new accounts in the assigned territory.
• Supports new and existing licensees with technical product support and facilitates plant orders as required.
• Provides feedback and timely intel to management regarding the state of the industry and our competition.
• Accurately and timely uses Fall Creek’s CRM to record all observations, activities, daily tasks, sales opportunities, and customer interactions.
• Supports the Global Commercial Team and others with key commercial account responsibilities.
• Ensures each order is accurate, and each customer understands Fall Creek’s fulfillment process, timelines, and the role of customer service and logistics teams, and required deposits are received on time.
• Builds opportunities in the CRM that provide critical data for sales and demand forecasting.
• Reports field observations on variety and selection performance to R&D, Applied Research, and the Commercial department. May also assist with plantings and cultural care.
• Represents the company as an attendee and occasionally as a presenter at regional meetings, tradeshows, and industry events.
• Schedules and manages existing and prospective customer visits to Fall Creek nursery locations, and to farm operations within the assigned region, as well as international customers when necessary.
• Provides high-level customer-focused service.
• Supports, perpetuates, and enhances Fall Creek’s core values and corporate culture.
• Demonstrates professional and ethical business practices, adherence to company values, and a commitment to personal and professional development.
• Exhibits good judgment in recognizing scope of authority.
• Performs special projects and other duties as assigned.

Requirements

• Typically requires a bachelor’s degree in Horticulture, Crop Science, or related field, or equivalent combination of education and experience.
• Requires 3 to 7+ years of related sales, technical, and customer service in an agricultural business, preferably in the blueberry industry.
• Must be results-driven and customer-focused.
• Strong negotiation and relationship-building skills.
• Strong understanding of agronomic topics such as soil & water chemistry, plant nutrition, irrigation, fertigation, and crop management.
• Proven track record of building successful, professional relationships, including the ability to interact with customers as well as colleagues.
• Requires a high degree of independent professional judgment in problem solving, researching solutions, and decision making.
• Excellent oral and written communication skills.
• Ability to effectively present information clearly in formal and informal settings to peers, customers and industry leaders.
• Ability to actively listen.
• Proficient with MS Office products.
• Ability to take initiative and prioritize tasks; excellent time management and organizational skills.
• Ability to collaborate with other team members and maintain a positive attitude.
• Must be able to exercise good judgment in recognizing scope of authority.
• High degree of autonomy and independence.
• Requires a valid driver’s license in the assigned territory.
• Ability to perform the essential functions of the position, which includes the ability to travel.
• Must demonstrate professional and ethical business practices, adherence to company values, and a commitment to personal and professional development.
• Strongly Preferred Qualifications: Specific experience in blueberries or a similar horticultural crop. Previous experience working with an ERP and/or CRM system, preferably SAP and/or Salesforce.

Qualifications

• Must adhere to company policies and procedures.
• Must comply with all legal requirements, including the Foreign Corrupt Practices Act.
• Must maintain confidentiality and integrity of company information.
• Must uphold company values and ethics.
• Must demonstrate a commitment to personal and professional development.