Sales & Grower Support Representative

About the role

Fall Creek is seeking a Sales and Grower Support Specialist to join our friendly, collaborative team. This position will be based in Oregon or California, near our customer base, and involves frequent single-day and overnight travel within the assigned region (33% to 50%), with occasional international travel. The role is a mix of farm, nursery, and office work.

Responsibilities

• Serves as the primary representative to assist customers with all aspects of the sales process, including plant ordering, availability, terms and conditions, and other interactions that lead to a successful relationship between Fall Creek and the customer.
• Provides product support and technical assistance to commercial customers in the assigned region, including providing qualified advice and perspectives, on-site evaluation, pre-plant preparation, variety selection, and post-plant cultural care.
• Identifies and develops new accounts in the assigned territory.
• Supports new and existing licensees with technical product support and facilitates plant orders as required.
• Provides feedback and timely intel to management regarding the state of the industry and our competition.
• Accurately and timely uses Fall Creek’s CRM to record all observations, activities, daily tasks, sales opportunities, and customer interactions.
• Supports the Global Commercial Team and others with key commercial account responsibilities.
• Ensures each order is accurate, and each customer understands Fall Creek’s fulfillment process, timelines, and the role of customer service and logistics teams, and required deposits are received on time.
• Builds opportunities in the CRM that provide critical data for sales and demand forecasting.
• Reports field observations on variety and selection performance to R&D, Applied Research, and the Commercial department. As requested, assists with plantings and cultural care.
• Represents the company as an attendee and occasionally as a presenter at regional meetings, tradeshows, and industry events.
• Schedules and manages existing and prospective customer visits to Fall Creek nursery locations, and to farm operations within the assigned region, as well as international customers when necessary.
• Provides high-level customer-focused service.
• Supports, perpetuates, and enhances Fall Creek’s core values and corporate culture.
• Demonstrates professional and ethical business practices, adherence to company values, and a commitment to personal and professional development.
• Exhibits good judgment in recognizing scope of authority.
• Performs special projects and other duties as assigned.

Requirements

• Typically requires a bachelor’s degree in Horticulture, Crop Science, or related field, or equivalent combination of education and experience.
• Requires 3 to 7+ years of sales related, technical, and customer service in an agricultural business, preferably in the blueberry industry.
• Must be results-driven and customer-focused.
• Strong negotiation and relationship-building skills.
• Strong understanding of agronomic topics such as soil & water chemistry, plant nutrition, irrigation, fertigation, and crop management.
• Proven track record of building successful, professional relationships, including the ability to interact with customers as well as colleagues.
• Independent professional judgment in problem solving, researching solutions, and decision making.
• Excellent oral and written communication skills.
• Ability to effectively present information clearly in formal and informal settings to peers, customers and industry leaders.
• Proficient with MS Office products.
• Excellent time management and organizational skills.
• Collaboration with other team members and maintaining a positive attitude.
• High degree of autonomy and independence.
• Valid driver’s license in the assigned territory.
• Ability to perform the essential functions of the position, including the ability to travel.

Qualifications

• Typically requires a bachelor’s degree in Horticulture, Crop Science, or related field, or equivalent combination of education and experience.
• Requires 3 to 7+ years of sales related, technical, and customer service in an agricultural business, preferably in the blueberry industry.
• Must be results-driven and customer-focused.
• Strong negotiation and relationship-building skills.
• Strong understanding of agronomic topics such as soil & water chemistry, plant nutrition, irrigation, fertigation, and crop management.
• Proven track record of building successful, professional relationships, including the ability to interact with customers as well as colleagues.
• Independent professional judgment in problem solving, researching solutions, and decision making.
• Excellent oral and written communication skills.
• Ability to effectively present information clearly in formal and informal settings to peers, customers and industry leaders.
• Proficient with MS Office products.
• Excellent time management and organizational skills.
• Collaboration with other team members and maintaining a positive attitude.
• High degree of autonomy and independence.
• Valid driver’s license in the assigned territory.
• Ability to perform the essential functions of the position, including the ability to travel.

Skills

• Typically requires a bachelor’s degree in Horticulture, Crop Science, or related field, or equivalent combination of education and experience.
• Requires 3 to 7+ years of sales related, technical, and customer service in an agricultural business, preferably in the blueberry industry.
• Must be results-driven and customer-focused.
• Strong negotiation and relationship-building skills.
• Strong understanding of agronomic topics such as soil & water chemistry, plant nutrition, irrigation, fertigation, and crop management.
• Proven track record of building successful, professional relationships, including the ability to interact with customers as well as colleagues.
• Independent professional judgment in problem solving, researching solutions, and decision making.
• Excellent oral and written communication skills.
• Ability to effectively present information clearly in formal and informal settings to peers, customers and industry leaders.
• Proficient with MS Office products.
• Excellent time management and organizational skills.
• Collaboration with other team members and maintaining a positive attitude.
• High degree of autonomy and independence.
• Valid driver’s license in the assigned territory.
• Ability to perform the essential functions of the position, including the ability to travel.

Benefits

Fall Creek offers a competitive salary and benefit package which includes health, vision, and dental insurance, paid time off, company-paid life insurance, short-term and long-term disability insurance, and a 401K plan.

Pay

Competitive salary is offered based on experience and qualifications.

Schedule

The schedule is flexible but includes frequent single-day and overnight travel within the assigned region (33% to 50%), with occasional international travel.

Who is Fall Creek?

We’re a US-based company with a keen focus on blueberry genetics, plants, and grower support delivered to the world’s premier blueberry growers. From our humble beginnings in Lowell, Oregon more than 40 years ago, we now also have wholly-owned nurseries in Mexico, Peru, Spain, South Africa, Netherlands, Chile, China, and expanding nurseries in North Africa and Eastern Europe. Additionally, we have built a global team of the finest breeders, researchers, propagators and nursery professionals, grower support technicians, sales and customer service experts, and more. We’re a deeply-planted link in a global chain, ready to serve our customers and our industry throughout North, Central, and South America, Greater Europe, Asia, and Africa. Our mission is to serve the growers and support the blueberry industry, helping to ensure growers maximize success through our delivery of the best genetics and plants, technical know-how, and global market intelligence. To fulfill our mission, we focus on cultivating exceptional plants, building strong relationships, and providing responsive customer service. This is all part of how we’re helping to build A World with Better Blueberries™.

Company Culture

Fall Creek is committed to fostering a culture where everyone feels valued and respected. We believe in promoting diversity, equity, and inclusion, and we strive to create a workplace where all employees can thrive. We are dedicated to providing a safe and healthy environment for all, and we are committed to upholding the highest standards of professionalism and integrity in all our interactions.