Product Support Sales Representative

About the Role

Mustang Cat is seeking a driven and customer-focused Product Support Sales Representative (PSSR) to grow parts and service sales within an assigned territory. This role is ideal for a motivated sales professional with strong mechanical aptitude who enjoys building relationships, identifying customer needs, and delivering value-driven solutions. If you thrive in a fast-paced, field-based sales environment and want to represent an industry leader, we want to hear from you.

What You'll Do As a PSSR

As a Product Support Sales Representative, you will be responsible for driving parts and service revenue while building long-term customer relationships.

• Develop new business and establish new customer accounts
• Manage and grow existing accounts through consistent follow-up and relationship building
• Perform equipment inspections and recommend service and repair solutions
• Promote and sell parts and service offerings to maximize customer uptime
• Generate quotes, proposals, and follow through to close sales opportunities
• Meet or exceed assigned sales goals and performance metrics
• Maintain strong customer satisfaction through responsiveness and service excellence
• Stay current on product knowledge and participate in ongoing professional development
• Utilize CRM tools to track customer interactions, opportunities, and pipeline activity

Required Qualifications

• 5+ years of experience in heavy equipment parts and service
• Previous outside sales experience
• Strong mechanical aptitude and ability to assess equipment needs
• Excellent customer service and relationship-building skills
• Strong communication and negotiation skills
• Proficiency in Microsoft Office and general computer systems
• Self-motivated with the ability to work independently in a territory

Preferred Qualifications

• Bachelor's degree in Business, Marketing, or a mechanical/technical field (or equivalent work experience)
• Bilingual (English/Spanish) is strongly preferred

What Success Looks Like

• Consistently achieving or exceeding sales targets
• Building long-term, trusted customer relationships
• Identifying service opportunities that increase equipment uptime
• Representing Mustang Cat as a professional and trusted partner in the field