Sales & Grower Support Representative (Northwest Region)

About the role

The Fall Creek Sales & Grower Support Representative supports clients in the state of Washington and British Columbia, Canada. This position requires frequent single-day and overnight travel within the assigned region (33% to 50%) and occasionally international travel. The job setting is a mix of farm, nursery, and office environments.

Responsibilities

• Serves as the primary representative to assist customers with all aspects of the sales process, including plant ordering, availability, terms and conditions, and other interactions that lead to a successful relationship between Fall Creek and the customer.
• Provides product support and technical assistance to commercial customers in the assigned region, including providing qualified advice and perspectives, on-site evaluation, pre-plant preparation, variety selection, and post-plant cultural care.
• Identifies and develops new accounts in the assigned territory.
• Supports new and existing licensees with technical product support and facilitates plant orders as required.
• Provides feedback and timely intel to management regarding the state of the industry and our competition.
• Accurately and timely uses Fall Creek’s CRM to record all observations, activities, daily tasks, sales opportunities, and customer interactions.
• Ensures each order is accurate, and each customer understands Fall Creek’s fulfillment process, timelines, and the role of customer service and logistics teams, and required deposits are received on time.
• Builds opportunities in the CRM that provide critical data for sales and demand forecasting. The CRM opportunities will include accurate intelligence on upcoming projects and insight into what varieties, sizes, and quantities will be needed to meet future demand.
• Reports field observations on variety and selection performance to R&D, Applied Research, and the Commercial department. As requested, may also assist with plantings and cultural care.
• Represents the company as an attendee and occasionally as a presenter at regional meetings, tradeshows, and industry events.
• Schedules and manages existing and prospective customer visits to Fall Creek nursery locations, and to farm operations within the assigned region, as well as international customers when necessary.
• Supports, perpetuates, and enhances Fall Creek’s core values and corporate culture.
• Affirms the highest level of confidentiality on sensitive matters concerning the business.

Requirements

• Typically requires a bachelor’s degree in Horticulture, Crop Science, or related field, or equivalent combination of education and experience.
• Requires 3 to 7+ years of sales related, technical, and customer service in an agricultural business, preferably in the blueberry industry. Must be results-driven and customer-focused.
• Strong negotiation and relationship-building skills.
• Strong understanding of agronomic topics such as soil & water chemistry, plant nutrition, irrigation, fertigation, and crop management.
• Proven track record of building successful, professional relationships, including the ability to interact with customers as well as colleagues.
• Independent professional judgment in problem solving, researching solutions, and decision making.
• Excellent oral and written communication skills. Ability to effectively present information clearly in formal and informal settings to peers, customers and industry leaders. Ability to actively listen.
• Proficient with MS Office products.
• Excellent time management and organizational skills.
• Good judgment in recognizing scope of authority.
• High degree of autonomy and independence.
• Valid driver’s license in the assigned territory.
• Ability to perform the essential functions of the position, which includes the ability to travel.

Qualifications

• Specific experience in blueberries or a similar horticultural crop.
• Previous experience working with an ERP and/or CRM system, preferably SAP and/or Salesforce.

Benefits

Fall Creek Farm & Nursery® offers a competitive salary and benefit package which includes health, vision, and dental insurance, paid time off, company-paid life insurance, short-term and long-term disability insurance, and 401K plan. This position requires an executed confidentiality and non-solicitation agreement upon hire. Employment offers are contingent on meeting our drug testing, background, and reference check standards. EOE