Sales Group Coordinator - Palace

Responsibilities

• Input group blocks and rooming lists to set up and maintain billing.
• Delegate lists for group block in LMS.
• Set up profiles for individual delegates and group master accounts.
• Maintain communication with Meeting Planners and make necessary changes requested.
• Fax and email updated copies of rooming lists.
• Determine rooming list for delegates, assign and maintain accordingly charges to master accounts.
• Ensure billing profiles match reservations.
• Communicate daily with Sales and Catering departments regarding specific tasks needed to organize group information on arrival and/or departure.
• Handle billing, pull back up information, verify postings, create manual receipts, and direct billing to the Accounting department.
• Handle disputes, determine accurate charges, and research disputes from Meeting Planners.

Qualifications

• Ability to communicate effectively with Guest, Team Members and Management.
• Friendly, outgoing personality.
• Excellent communication skills.
• Well organized and detail oriented.
• Knowledge of AS400, Delphi FDC and Passkey.
• Minimum one year hotel administration experience.