Sales Coordinator, Groups

Principle Duties And Responsibilities

• Answer telephone and respond to caller inquiries in a pleasant manner.
• Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
• Gather materials and assemble information packages (e.g., brochures, promotional materials, sales demo kit, welcome kit, amenities etc.).
• Manage and maintain sales managers schedules, appointments, and travel arrangements.
• Aid sales team by managing schedules, filing important documents, and communicating relevant information.
• Arrange and co-ordinate meetings, events, and any appointments.
• Record, transcribe and distribute minutes of meetings when needed.
• Perform hotel site tours with potential clients.
• Monitor, screen, respond to and distribute incoming communications.
• Other duties as assigned by Director of Sales or leadership team.

About You...

• A post-secondary diploma or degree in a field of study related to this profession; 2 or more years of experience in a comparable position and/or an equivalent combination of education and experience.
• Strong administrative, organization, and technical skills.
• Proficient in Microsoft Office (Outlook, PowerPoint, Word etc.).
• Must be detail oriented and accurate.
• Ability to manage multiple priorities, goal oriented and must meet deadlines.
• Strong interpersonal skills and guest service oriented with a sincere, friendly and helpful personality.
• Willing to “pitch-in” and assist colleagues with their job duties and be a team player.
• Excellent verbal and written communication skills.
• Flexibility to meet the demands of a 24-hour operation and work a varying schedule to reflect business needs of the hotel.

About Us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.

Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

We are committed to non-discrimination on any protected basis covered under applicable law.