Sales Coordinator, Group

Key Responsibilities

• Deliver exceptional, anticipatory service to clients and their guests, supporting both third-party and direct group bookings with professionalism, warmth, and attention to detail reflective of the Montage brand.
• Serve as a central point of coordination for group sales activities, ensuring seamless communication between clients, Sales Managers, and resort departments to execute programs flawlessly.
• Foster strong internal relationships across all departments, promoting collaboration and accountability to ensure each client experience is executed to the highest standard.
• Build and nurture long-term client relationships by understanding their preferences, anticipating needs, and consistently exceeding expectations.
• Act as an “inside sales” liaison, managing inquiries, supporting lead response, and maintaining engagement with clients in the absence of a Sales Manager, ensuring continuity and responsiveness at all times.
• Support the planning and execution of client site visits, sales trips, and tradeshows, ensuring each touchpoint reflects the luxury positioning of the resort and leaves a lasting impression.
• Maintain accurate and detailed account activity in Delphi and other systems, ensuring all client interactions, preferences, and opportunities are thoughtfully documented and leveraged to enhance future experiences.
• Afford the integrity and presence of the Sales Office throughout the resort, acting as an ambassador of the Montage culture and brand values in all internal and external interactions.
• Assist with administrative and operational tasks to ensure the success, efficiency, and alignment of the Sales Office.

Qualifications

• Bachelor’s degree preferred.
• Minimum of two (2) years of experience in a luxury hotel or hospitality environment, with a strong service foundation.
• Exceptional communication skills, both written and verbal, with the ability to confidently engage with discerning clients and internal stakeholders.
• Demonstrated ability to anticipate guest needs, resolve concerns with empathy and professionalism, and deliver service recovery when needed.
• Highly organized and detail-oriented, with the ability to manage multiple priorities while maintaining a polished and composed presence.
• Self-motivated with the ability to work independently, while contributing positively to a collaborative team culture.
• Proficiency in Microsoft Office (Word, Excel) and Delphi or comparable sales systems; experience with account management, tracking, and reporting required.
• Strong analytical and problem-solving skills, including basic budgeting and financial awareness.