Sales Floor Dept Supervisor - Hardware-Tools

What You Will Do

• Providing resources and tools to support those directly helping customers provide the best service
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques
• Leading and enabling a team of associates to deliver the best possible customer experience in the store
• Coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage
• Customer-facing activities including greeting customers, clarifying needs and identifying solutions, and closing sales
• Non-customer-facing activities including down stocking, inventory management, and area recovery
• Store safety activities including conducting safety walks, reporting hazards, and understanding safety and lifting directions
• Working with leaders to identify approaches and behaviors that best meet sales and service objectives, then communicating those best practices to the team
• Supervising associates in other departments as needed to meet the demands of the store
• Communicating upward to keep management informed of concerns, issues, praises, and morale
• Occasionally opening or closing the store or serving as manager-on-duty (MOD)

Travel Requirements

This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores/outlets.

Schedule

Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store. Requires morning, afternoon and evening availability any day of the week.

Minimum Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment
• 1 year of experience in customer service
• Experience providing direction or supervision to teams (with or without direct report responsibility)
• Experience supporting or participating in the process of training, mentoring and developing associates
• Experience working cross-functionally
• Experience using Microsoft Office Suite
• Ability to obtain sales related licensure or registration as may be required by law
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance

Preferred Qualifications

• 3 years of retail customer service experience
• Experience in a leadership role with direct report responsibility
• Experience working in the home improvement retail sector
• Experience working in a fast paced, dynamic retail environment
• Experience in key carrying role with manager-on-duty responsibilities
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)

Pay

$24.00 - $25.00 per hour

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards