Sales Floor Dept Supervisor - Hardware-Tools

All You Will Do

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
• Led and enabled a team of associates to deliver the best possible customer experience in the store.
• Coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage.
• Leading customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales).
• Leading non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
• Leading store safety activities (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
• Communicating best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment.
• Supervising associates in other departments, as needed, to meet the demands of the store.

What We're Looking For

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Minimum Qualifications

• High School Diploma or equivalent.
• 3 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast paced, dynamic retail environment.
• Experience in key carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).