Sales Floor Dept Supervisor - Hardware-Tools

About the role

As a Sales Floor Department Supervisor at Lowe’s, you will deliver quality customer service while maintaining a clean, safe, and well-stocked store. You will lead and enable a team of associates to provide the best possible customer experience, including coaching, training, delegating tasks, managing performance, and ensuring adequate department coverage.

Responsibilities

• Provide resources and tools to support associates in delivering the best customer service.
• Assist with down stocking, area recovery, and provide input into merchandising decisions.
• Monitor the use of store power equipment and coach employees on safe behaviors and lifting techniques.
• Engage in customer-facing activities (e.g., greeting customers, clarifying needs, identifying solutions, closing sales) and non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
• Ensure store safety by conducting safety walks, reporting hazards, and understanding safety and lifting directions.
• Work with leadership to identify and communicate best practices that inspire customer-focused behavior and goal attainment.
• Supervise associates in other departments as needed to meet store demands, requiring broad product knowledge and cross-departmental engagement.
• Communicate upward to management regarding concerns, issues, praises, and morale.
• Occasionally open or close the store or serve as manager-on-duty (MOD).

Travel Requirements

This role does not require regular travel; however, occasional travel may be necessary for meetings, trainings, or to support neighboring stores/outlets.

What We're Looking For

• Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on store needs.
• Availability required any day of the week, including mornings, afternoons, and evenings.
• Physical ability to perform tasks requiring prolonged standing, sitting, and other job-related activities.
• Ability to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Minimum Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.

Preferred Qualifications

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Pay

$28.80 - $29.95 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Associate Benefits

• Health, Vision, and Dental insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services, and no-cost counseling
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe’s Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

For more information on benefits and eligibility, visit https://talent.lowes.com/us/en/benefits.