Sales Floor Dept Supervisor - Hardware-Tools

What You Will Do

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:

• Providing resources and tools to support those directly helping customers provide the best service
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques
• Leading and enabling a team of associates to deliver the best possible customer experience in the store, including coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage
• Handling customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales)
• Handling non-customer-facing activities (e.g., down stocking, inventory management, area recovery)
• Managing store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions)
• Working with leaders to identify approaches and behaviors that best meet sales and service objectives, then communicating those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment
• Supervising associates in other departments, as needed, to meet the demands of the store, requiring broad product knowledge and the ability to engage associates and customers across departments
• Communicating upward to keep management informed of concerns, issues, praises, and morale
• Occasionally opening or closing the store or serving as manager-on-duty (MOD)

Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores/outlets.

Schedule

• Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store
• Requires morning, afternoon and evening availability any day of the week

Qualifications

Minimum Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment
• 1 year of experience in customer service
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor)
• Experience providing direction or supervision to teams (with or without direct report responsibility)
• Experience supporting or participating in the process of training, mentoring and developing associates
• Experience working cross-functionally
• Experience using Microsoft Office Suite
• Ability to obtain sales related licensure or registration as may be required by law
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance

Preferred Qualifications

• 3 years of retail customer service experience
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor)
• Experience in a leadership role with direct report responsibility
• Experience working in the home improvement retail sector
• Experience working in a fast paced, dynamic retail environment
• Experience in key carrying role with manager-on-duty responsibilities
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)