Sales Floor Dept Supervisor - Hardware-Tools

About the role

As a Sales Floor Department Supervisor, you will lead and enable a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage.

Responsibilities

• Provide resources and tools to support associates in delivering the best customer service.
• Assist with down stocking, area recovery, and provide input into merchandising decisions.
• Monitor the use of store power equipment and coach employees on safe behaviors and lifting techniques.
• Engage in customer-facing activities (e.g., greeting customers, clarifying needs, identifying solutions, closing sales) and non-customer-facing activities (e.g., down stocking, inventory management, area recovery).
• Conduct safety walks, report hazards, and ensure adherence to safety and lifting guidelines.
• Work with leadership to identify and communicate best practices that inspire customer-focused behavior and goal attainment.
• Supervise associates in other departments as needed to meet store demands, requiring broad product knowledge and cross-departmental engagement.
• Communicate upward to management regarding concerns, issues, praises, and morale.
• Occasionally open or close the store or serve as manager-on-duty (MOD).

Travel Requirements

This role does not require regular travel; however, occasional travel may be necessary for meetings, trainings, or to support neighboring stores.

What We're Looking For

Hourly Full Time: Generally scheduled 39 to 40 hours per week; more hours may be required based on store needs. Requires morning, afternoon, and evening availability any day of the week.

Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Minimum Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as may be required by law.

Preferred Qualifications

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience working in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).