Sales Enablement Manager (RapidScale) (Remote)

About the role

As RapidScale continues to expand its partner ecosystem and indirect go-to-market strategy, we are investing in operational excellence that enables scalable growth across Channel, Cox Business, Alliances, and strategic partner organizations. RapidScale is seeking a Partner & Channel Operations Manager to drive operational excellence across the company's indirect GTM motions. Reporting to the Senior Director of GTM Operations, this role will support Channel, Cox Business, Alliances, and other indirect selling organizations by designing scalable business processes, improving operational efficiency, and delivering actionable insights that enable partner-driven growth. This individual will work cross-functionally with Sales, Alliances, Marketing, Finance, Revenue Operations, Product, Customer Success, and executive leadership to optimize partner programs, streamline operational processes, improve forecasting and reporting, and ensure consistent execution across multiple routes to market. The ideal candidate is highly analytical, process-oriented, and collaborative, with experience supporting partner organizations in a technology, cloud, SaaS, or managed services environment.

Responsibilities

• Partner & Channel Operations Support operational initiatives across RapidScale's indirect routes to market, including Channel, Cox Business, Alliances, and strategic partner organizations.
• Partner with business leaders to identify operational improvements that increase partner productivity and business performance.
• Develop scalable operational processes that support continued growth of partner programs.
• Business Operations & Process Improvement Design, document, and continuously improve business processes supporting partner lifecycle management, opportunity management, partner engagement, and program execution.
• Identify operational bottlenecks and implement solutions that improve efficiency and consistency.
• Support cross-functional process alignment across Sales, Marketing, Finance, Customer Success, Product, and Revenue Operations.
• Partner Program Operations Support operational execution of partner programs, incentives, onboarding, governance, and business planning.
• Coordinate program rollouts and operational readiness across internal and external stakeholders.
• Ensure operational consistency across multiple partner types and routes to market.
• Analytics & Business Insights Develop dashboards, KPIs, and reporting that measure partner performance, pipeline, revenue contribution, and operational health.
• Analyze business