Sales Enablement and RFI Manager

Everest Clinical Research (“Everest”) is a full-service contract research organization (CRO) providing a broad range of expertise-based clinical research services to worldwide pharmaceutical, biotechnology, and medical device industries. We serve some of the best-known companies and work with many of the most advanced drugs, biologics, and medical devices in development today. Everest has been an independent CRO since 2004 with a strong foundation as a statistical and data management center of excellence. Building on this foundation, Everest has successfully developed and established itself as a full-service CRO with headquarters in Markham, Ontario, Canada, and additional locations in Bridgewater, New Jersey; Shanghai, China; Taipei, Taiwan; and multiple offices in Europe.

About the role

We are seeking a committed, skilled, and customer-focused Sales Enablement and RFI Manager to join our team. This role can be based on-site in our Bridgewater, New Jersey location or remotely from a home-based office anywhere in the USA. As a key member of the Commercial Services/Proposals team, you will develop, write, and finalize responses to client and prospect Requests for Information (RFIs) and similar documents, such as capabilities presentations in PowerPoint. You will coordinate interactions between Business Development (BD) and key functional leaders within Everest to collect the most pertinent and strategic content for RFIs, while also supporting the management of our RFI Content Database.

Responsibilities

• Supports the preparation of RFI responses by leveraging content in Everest’s RFI Content Database.
• Collaborates with Everest Functional Leaders to develop additional tailored responses or refine existing responses to RFI questions.
• Applies strategic writing and editing techniques to ensure submissions are accurate, compelling, compliant, and aligned with customer requirements.
• Supports maintenance of the RFI Content Database, including formatting and filing of new content (graphics, slides, and text) and performing regular reviews of existing content.
• Attends weekly Proposal and Commercial team meetings to monitor new proposal and bid defense activity and proactively identify new content for the RFI Content Database.
• Refines Proposals and Commercial document and slide templates as new and improved content is developed.
• Optimizes completeness of the information in Everest’s Project Experience Database by performing routine reviews to ensure project details are recorded accurately.
• Supports ad hoc information requests from internal Everest Proposals, Business Development, and Finance team members.
• Supports preparation of proposal documents and bid defense slide decks using templates provided, including drafting PowerPoint slides to summarize therapeutic area experience (tables, charts, slide text), team profiles, and other summary content where needed.
• Provides back-end support of CRM (Salesforce) and RFI Content Database, generating new fields and workflows, performing user administration and training.

Requirements

• Bachelor’s degree in health, physical/biological/chemistry sciences, pharmaceutical sciences, or business fields with experience in the subject matter.
• 2 years or more in related clinical trial CRO RFI Management and/or Library Management.
• High-quality written communications for RFI response writing—good logical orientation, succinct yet informative business writing, attention to detail for formatting, structure, tone, and quantitative data.
• Excellent analytical skills, with the ability to generate polished graphs, charts, and tables utilizing Microsoft Office Suite (Excel, PowerPoint, Word, etc.).
• Demonstrated experience and ability to persevere and meet tight submission timelines on an occasional basis.
• Ability to support development of well-planned and effective bid defense PowerPoint presentations, taking input from functional leaders and subject matter advisors.

Skills

• Experience with administering and backend support of tools such as Salesforce, Qvidian, and working in Power BI is an asset but not required. This includes but is not limited to generating and maintaining fields and objects in Salesforce, management of user accounts and permissions, and maintenance of document architecture in Qvidian.

Benefits

• Medical, dental, and vision coverage
• Life & AD&D insurance
• Short- and long-term disability
• Tuition reimbursement
• Fitness reimbursement
• Employee Assistance Program (EAP)
• 401(k) retirement plan
• Generous paid time off and sick leave
• Opportunity to earn a performance-based bonus

Pay

Estimated salary: $75,000 - $110,000