Sales Development Representative - Mandarin Speaking (remote)

Main Responsibilities

• Monitor leads and enrollments from marketing across all channels (Events, PR, WeChat, FB, Content, Emails, SEO & more) with weekly/monthly progress reporting, customer behavior, and user experience.
• Make calls and respond to enquiries from parents and students to qualify them for sales processes, ensuring that data is diligently and accurately entered and managed within Crimson’s Client Relations Management (CRM) system Salesforce.
• Establish, develop, and maintain positive and professional customer interactions and relationships for Crimson, creating a positive first impression that aligns with the company’s dedication to a high quality service.
• Update the record of these leads and track their movements to the next stage of the sales pipeline in Salesforce.
• Schedule meetings for the leads to meet with Crimson’s Academic Advisor.
• Continuously improve sales techniques, processes, and enhance industry knowledge.
• Able to manage sales targets and Key Performance Indicators (KPIs) independently and as a team.
• Support in coordination of specific outreach tactics including expos, seminars, webinars, school talks, and related event support.

Skills and Experience Required

• Native or Proficient in Mandarin
• Proficient in English - Spoken/Written
• Excellent communication skills
• Excellent organization skills
• Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
• Experience in Chinese Marketing platforms and channels
• Experience in Customer Service, Customer Success
• Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms
• Experience in the education sector — for example, the high school or higher education space(s) (preferred but not mandatory)
• Background in college consulting or similarly parent focused roles (preferred but not mandatory)