Sales Development Representative (In-Office)

About the role

This is a phone-first SDR role focused on outbound pipeline generation for reputation marketing services. You will drive new conversations, qualify opportunities, and book demos through consistent, high-volume outreach.

Responsibilities

• Execute high-volume cold calls daily to business owners and decision-makers
• Lead with a clear value proposition around review removal, reputation management, and local visibility
• Navigate gatekeepers, objections, and quick hang-ups without losing pace
• Use voicemail drops, SMS, email, and Loom follow-ups to increase response rates
• Track all activity inside the CRM with accuracy and consistency
• Move leads through defined stages: contacted, qualified, booked, no-show, closed
• Use automation sequences while maintaining strong manual follow-up
• Re-engage cold or inactive leads with structured outreach
• Identify businesses with reputation issues, low ratings, or weak review volume
• Ask direct questions to uncover gaps in reviews, visibility, and lead flow
• Book qualified demos with clear expectations set
• Ensure clean handoff to the closing team
• Use AI tools for scripting, objection handling, and follow-up messaging
• Leverage CRM automations to improve speed and consistency
• Review call recordings to refine performance

Requirements

• Proven experience in outbound SDR or high-volume cold calling
• Strong understanding of sales pipelines and structured follow-up
• Comfortable using CRMs, dialers, and automation tools
• Clear, direct communicator who can control a call
• High activity level with consistent daily output
• Able to operate in a fast-moving startup environment where priorities and workflows change frequently
• Open to direct feedback and able to adjust quickly without slowing down

Non-Negotiables

• Ownership: You are accountable for your pipeline and results
• Speed: Fast follow-up and execution are expected
• Coachability: Takes feedback and applies it immediately
• Adaptability: Maintains performance in an environment that is evolving
• Team Fit: Works well cross-functionally with no ego