Sales Development Representative (Aviation Technology Services)

Brief Description

Are you an ambitious sales professional looking to take the next step in your career? Do you enjoy connecting with people, building relationships, and helping businesses solve challenges? If so, we'd love to meet you.

About the role

We are seeking a motivated Sales Development Representative (SDR) / Account Representative to join our growing team serving the aviation industry. This is an excellent opportunity for someone with 1–3 years of sales experience who is eager to learn, develop professionally, and build a rewarding career in a fast-growing technology and aviation environment.

Responsibilities

• Generate New Business Opportunities
• Identify and connect with prospective customers through phone outreach, email campaigns, LinkedIn, referrals, networking events, and industry research.
• Build relationships with organizations across the aviation ecosystem, including airlines, airports, MROs, FBOs, aircraft operators, and aviation service providers.
• Qualify opportunities and schedule meetings with key decision-makers.
• Build Strong Customer Relationships
• Learn about clients' business objectives and challenges.
• Conduct discovery conversations to understand customer needs.
• Present solutions that help improve operational efficiency, cybersecurity, technology performance, and business outcomes.
• Support the Sales Process
• Partner with senior sales and technical teams to develop customer-focused solutions and proposals.
• Aid in presentations, demonstrations, pricing discussions, and follow-up activities.
• Help move opportunities through the sales pipeline from initial contact to close.
• Manage Your Pipeline
• Maintain accurate records of customer interactions and sales activities within CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics.
• Consistently follow up on opportunities and nurture long-term relationships.
• Track personal performance metrics and contribute to team goals.

Requirements

• 1–3 years of experience in sales, business development, lead generation, inside sales, account management, or customer-facing roles.
• Experience making outbound calls, prospecting, or generating sales opportunities.
• Comfortable using LinkedIn, email outreach, and phone communication to engage prospects.
• Strong communication and relationship-building skills.
• Highly organized with the ability to manage multiple priorities.
• Motivated by achieving goals and earning uncapped commissions.

Preferred Qualifications

• Experience selling technology, business services, SaaS, telecommunications, or professional services.
• Familiarity with CRM systems such as Salesforce, HubSpot, or Dynamics.
• Interest in aviation, technology, cybersecurity, or managed services.
• Bachelor's degree preferred but not required.

Skills

• Strong consultative selling, objection handling, and value-based communication.
• Excellent presentation, negotiation, and executive communication skills.
• Ability to conduct meaningful discovery conversations with both technical and non-technical leaders.
• Self-motivated, resilient, and comfortable with high outbound activity expectations.

Success Metrics

• New qualified meetings are booked per month.
• New pipeline generated (dollar value).
• New revenue closed (monthly/quarterly/annual).
• Outbound activity KPIs (calls, emails, sequences, LinkedIn touches).
• CRM accuracy and forecast reliability.

What We Will Offer

• Training & Development
• Product and service training focused on managed IT, cybersecurity, and technology solutions.
• Airport industry education to help you understand our customers and their business challenges.
• Sales methodology training covering prospecting, discovery conversations, qualification, and relationship building.
• Weekly coaching sessions with sales leadership.
• Call reviews and feedback designed to strengthen your communication and sales skills.
• Shadowing opportunities with experienced sales professionals during customer meetings and presentations.
• Access to sales tools, resources, and best practices that help accelerate your development.

Salary

We offer a competitive range from $70,000 to $75,000 annual + Commission.

Benefits

• Medical/Dental Insurance (including PPO)
• PTO time
• Commission (Monthly/Quarterly)

Who Are We

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements.

Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.

ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.