Sales Development Representative

About the role

The Sales Development Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.)

Responsibilities

• Manage a personal pipeline of prospects from initial outreach through qualification.
• Execute outbound prospecting strategies using phone, email, social media, and events.
• Respond to inbound leads with urgency, conducting deeper qualification conversations.
• Research accounts to understand key stakeholders, challenges, and buying signals.
• Collaborate with account executives to develop account-specific entry strategies.
• Schedule and participate in prospect meetings or demos, ensuring smooth handoffs.
• Track activity, conversion rates, and pipeline health in the CRM.
• Use AI-powered tools and market data to prioritize outreach and craft personalized messaging.
• Achieve and exceed monthly and quarterly pipeline generation targets.
• Provide feedback to marketing on lead quality and campaign performance.

Requirements

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Sales Development Representative role include:

• Ability to commute to and work in our Nashville, TN office at least 2 days or more per week.
• A bachelor’s degree is preferred. (2+ years) experience in sales development, lead generation, or inside sales.
• Track record of consistently achieving or surpassing lead-to-opportunity conversion targets.
• Familiarity with account-based marketing (ABM) strategies.

Qualifications

• Strong communication and discovery skills, with experience engaging prospects across multiple channels.
• Proven success in meeting or exceeding prospecting or pipeline generation targets.
• Ability to research accounts, uncover prospect needs, and tailor messaging accordingly.
• A growing proficiency in applying AI and analytics to refine prospecting, improve conversion, and manage pipeline health.
• Experience working with CRM tools (Salesforce.com preferred) and sales engagement platforms.
• Strong organizational and time management skills to balance prospecting volume with quality.
• Ability to collaborate effectively with account executives and marketing teams.

Skills

• Ability to commute to and work in our Nashville, TN office at least 2 days or more per week.
• A bachelor’s degree is preferred. (2+ years) experience in sales development, lead generation, or inside sales.
• Track record of consistently achieving or surpassing lead-to-opportunity conversion targets.
• Familiarity with account-based marketing (ABM) strategies.

Benefits

Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

• Medical, dental, and vision insurance.
• Comprehensive employee assistance program (EAP).
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid training days.

Pay

The base salary range for this position is $18.13-$20.03/hr (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance.

Schedule

Work is generally sedentary in nature.

Company Culture

We champion our people. That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development.

Equal Employment Opportunity

We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.